We are looking for energetic and customer-focused Tech Support Executives to join our USA-based technical support process. The selected candidates will assist customers with basic technical issues, troubleshooting, product/service-related queries, and provide effective solutions over calls, chat, or email.
Key Responsibilities
- Handle inbound/outbound customer calls for the USA process.
- Provide technical assistance and troubleshooting to customers.
- Identify and resolve basic software, hardware, connectivity, login, and account-related issues.
- Guide customers step-by-step through technical solutions.
- Maintain accurate records of customer interactions and issues.
- Escalate complex technical issues to the appropriate technical team.
- Maintain qualified communication and customer service standards.
- Achieve assigned quality, productivity, and customer satisfaction targets.