To look after customer/field support activities by continuous interaction with customers, receiving & attending field complaints/customers, participating in tender sample testing, collection of defective products & after analysis assure timely delivery of solution, rectified product & feedback analysis report to customer so that customer satisfaction can be achieved. Creating strong relationships with customers, ensuring they are happy with the services provided & offering training to their representatives.

Key Responsibilities

- Ensure necessary customer handholding is provided
- Ensure timely field upgrade of product if required
- Develop cordial relationship with all customers and test labs
- To ensure faulty products are repaired in time and returned
- To follow-up with CSS to ensure timely delivery of repaired products
- Provide technical support for application software
- Listen attentively to customer, empathize with their concerns and take appropriate steps to resolve the issues effectively




- To provide training to customers on our supplied products and s/w tools also assure the updating of s/w tool
- As and when current product is launched, provide interim support to customers for installation
- Ensure timely field trial of new products
- Guide customer on how to use a product or service effectively by providing instructions, demonstrate features or suggest best practices to improve the customers experience
- Getting tender sample tested/ supplied lot testing at customer end and assure successful customer clearance including sample testing of high value projects so that tender winning probability can be increased.
- Updating of Service Request in ERP on regular basis and ensue timely closure of SRs as per TAT
- Maintaining all service records as per ISO business process
- Provide cost inputs for repair, customer visits, analysis, accessories for various products as per respective complaint/fault repairs to prepare offer.

📌 Team Member - Customer support (Mumbai)
🏢 Secure Meters
📍 Mumbai