We are seeking a dedicated and experienced Team Leader to oversee our inbound customer service operations in Andhra Pradesh. The ideal candidate will be responsible for managing a team, ensuring that key performance indicators (KPIs) are met, and driving initiatives to reduce shrinkage and attrition within the team. As a Team Leader, you will play a crucial role in maintaining service level agreements (SLAs) and ensuring that our customers receive the highest level of service.

Key Responsibilities

- Lead and manage a team of customer service representatives, providing guidance and support to ensure optimal performance.

- Monitor team performance against KPIs and implement strategies to improve efficiency and effectiveness.
- Develop and maintain processes to reduce shrinkage and attrition, fostering a positive work workplace.
- Collaborate with other departments to ensure seamless operations and customer satisfaction.




- Conduct regular team meetings to communicate updates, gather feedback, and motivate team members.
- Handle escalated customer issues and provide solutions in a timely manner.

Required Skills

- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in managing KPIs and SLAs.
- Experience in banking operations and inbound customer service.
- Ability to analyze data and implement strategies for improvement.
- Knowledge of sales processes and customer relationship management. If you are a motivated individual with a passion for leading teams and enhancing customer experiences, we encourage you to apply for this exciting opportunity.

This job is provided by Shine.com

📌 Team Leader (Hyderabad)
🏢 Transformplus
📍 Hyderabad