We are seeking a dedicated and experienced Team Leader to oversee and manage our team in the Mumbai region. The ideal candidate will be responsible for leading a team, ensuring effective team management, and driving performance to meet organizational goals. As a Team Leader, you will play a crucial role in team building and development, fostering a positive work environment, and enhancing team productivity.

Key Responsibilities

- Lead and manage a team of professionals, providing guidance and support to achieve team objectives.
- Implement effective team management strategies to enhance performance and productivity.
- Monitor team performance through key performance indicators (KPIs) and key result areas (KRAs), ensuring targets are met.
- Develop and execute strategies for attrition control and shrinkage control to maintain team stability.
- Foster a collaborative and motivating team environment, encouraging team members to excel in their roles.




- Conduct regular team meetings to communicate goals, provide feedback, and address any challenges.
- Collaborate with other departments to ensure alignment and support for team initiatives.

Required Skills

- Proven experience in team handling and team leading.
- Robust skills in team management and team building.
- Familiarity with sales processes, particularly in a BPO or insurance context.
- Knowledge of attrition control and shrinkage control strategies.
- Ability to set and monitor KPIs and KRAs effectively.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to team challenges. If you are a motivated individual with a passion for leading teams and driving results, we encourage you to apply for this exciting opportunity.

This job is provided by Shine.com

📌 Team Leader (Mira Bhayandar)
🏢 GLOBAL SERVICES
📍 Mira Bhayandar