Key Responsibilities

- Lead, manage, and motivate a team of Inside Sales / Upselling executives.

- Set and monitor daily, weekly, and monthly team targets.

- Drive upselling and cross-selling of Petpooja products and add-ons to existing merchants.

- Monitor team performance, including calls, demos, follow-ups, conversions, and revenue.

- Conduct call audits and provide regular coaching and feedback to team members.

- Support the team in handling objections, complex customer conversations, and closing opportunities.

- Ensure proper lead management, follow-ups, and accurate CRM updates.

- Monitor sales pipeline and identify gaps to improve conversion and revenue.

- Ensure the team has strong knowledge of products, pricing, features, and sales processes.





- Share merchant feedback and sales insights with relevant teams.

- Conduct regular performance reviews and take corrective actions when required.

Required Skills & Qualifications

- 3+ years of experience in Inside Sales, Telesales, Upselling, Cross-selling, or related sales roles.

- Prior experience in team handling or sales team leadership.

- Strong communication skills in Hindi and English.

- Strong leadership, coaching, and people-management skills.

- Valuable understanding of sales targets, CRM, lead management, objection handling, and closures.

📌 Team Lead (Ahmedabad)
🏢 Petpooja
📍 Ahmedabad