05 Oct
|
Quantum Leap Learning Solutions
|
Bengaluru
05 Oct
Quantum Leap Learning Solutions
Bengaluru
▪ Build and establish Client Experience processes, SOPs, workflows and service /n standards from scratch. /n ▪ Lead, mentor and manage the Client Experience team, ensuring solid /n ownership, accountability and performance discipline. /n ▪ Define and track KRAs, KPIs and performance scorecards for the team. /n ▪ Conduct regular 1:1s, performance reviews, coaching sessions and appraisal /n cycles. /n ▪ Own client onboarding, engagement, product adoption and ongoing client /n experience. /n ▪ Monitor CSAT, TAT, resolution rates, adoption and client engagement and drive /n improvement. /n /n
📌 Team-lead Client Experience (Bengaluru)
🏢 Quantum Leap Learning Solutions
📍 Bengaluru