Role- IT and quality Compliance Management- System Manager

Work mode- Remote

Experience- 8 - 12 years

Mandatory skills- IT Security, GXP control, risk assessment, pharma exposure, understand the operations,knwoledge on ServiceNow n veeva vault

Main technology: The IT&Q; Compliance Manager ensures that all digital solutions and data platforms are designed, developed, and operated in accordance with IT&Q; requirements, applicable SOPs, and regulatory expectations. The role focuses on embedding compliance-by-design, enabling risk-based decision-making, and ensuring that IT solutions meet required standards depending on criticality and risk exposure.

The Compliance

Manager will be active and consulted by IT System Owners & Product Teams to ensure the solutions are designed in compliance with IT&Q; requirements.

ServiceNow (IRM, ITSM, ITOM)

IT&Q; Toolkit and templates

QualityDocs (for SOPs)

Collaboration platforms (e.g., SharePoint, Teams)

Must have skills

Must have supported at least 1-2 GxP or Business Critical Systems in Novo Nordisk

Experience in regulated IT environments - Pharma GXP

IT&Q; Process Expertise

Solid understanding of IT&Q; procedures, instructions, and SOP structure

Ability to interpret regulatory and internal requirements into actionable guidance

Risk-Based Thinking

Ability to assess IT risks and define proportional controls

Hands-on experience with IT risk assessments (e.g., ServiceNow IRM)

Digital & Data Platform Understanding

Cloud-based platforms

Data pipelines & analytics

AI / Data Science lifecycle (emerging area referenced in IT&Q;)

Information Security & Data Integrity

Understanding of security controls in IT solutions





Familiarity with data integrity principles (especially in regulated environments)

Governance & Lifecycle Management

Experience in IT system lifecycle governance (V-model or equivalent) 1

Ability to ensure compliance across build–run–change phases

Stakeholder Management & Influence

Strong communication skills to translate compliance into practical guidance

Ability to collaborate across product, engineering, and quality teams

Documentation & Audit Mindset

Strong attention to detail in documentation

Experience supporting audits or inspections

Optional Skills

SW Quality

Working in agile teams

Roles & Responsibilities

- IT&Q; Compliance Framework & SOP Alignment

Ensure adherence to relevant IT&Q; procedures and instructions for digital solutions and IT systems.

Interpret and apply IT SOPs such as:

Manage IT systems incl. digital solutions (Q187219)

Manage Information Security in IT Solutions (Q187655)

Manage Data Integrity in IT (Q204010) (where applicable)

Guide teams on how to use procedures, guidelines, and templates appropriately (mandatory vs. supporting).

- Risk Management & Compliance by Design

Lead and facilitate IT risk assessments using ServiceNow IRM to identify required controls early in solution development.





Ensure risk-based approach is applied (compliance effort proportional to solution criticality).

Define and monitor mitigation actions and control implementation.

- Governance of Digital Solutions & Platforms

Ensure proper compliance governance across:

System lifecycle (design, build, validation, release, operations)

Data pipelines and analytics platforms

Support system owners and product teams in meeting IT ownership and governance expectations.

- Information Security & Data Integrity

Ensure compliance with information security controls embedded in design and operations.

Drive implementation of data integrity principles (especially for GxP-relevant solutions).

Collaborate with Global Information Security and Privacy stakeholders where needed.

- Documentation & Audit Readiness

Ensure required documentation is defined, created, and maintained:

SOP-aligned deliverables

Risk assessments

Validation and operational records

Leverage IT&Q; templates and toolkit for standardization.

Support audits and inspections by ensuring traceability and compliance evidence.

- Enablement & Stakeholder Support

Act as a trusted advisor to product owners, engineers, and architects.

Train and guide teams on IT&Q; processes, templates, and expectations.

Promote adoption of

IT&Q; toolkit

Supporting solutions (ServiceNow ITSM / IRM / ITOM)

- Optimization via Pass List & Standard Platforms

Guide teams in using approved platforms (Pass List) to reduce compliance effort.

Identify opportunities to simplify compliance through standardized solutions.

📌 System Manager - IT and quality Compliance Management- Remote (India)
🏢 QAAgility Technologies
📍 India