Company Description:

Ivana by Jindal is a contemporary Labgrown Fine jewelry brand founded by Yogit jindal & Ayushi Jindal, specializing in lab-grown diamond creations and timeless Polki jewelry. The brand focuses on offering sustainable yet luxurious designs that appeal to modern, value-driven customers. Ivana views jewelry as a celebration of meaningful life moments, emphasizing individuality and personal expression.

With a strong commitment to quality, elegance, and innovation, the company aims to redefine luxury through pieces that embody beauty, purpose, and empowerment.

Position Overview: We are looking for a motivated and experienced Store Manager with strong leadership and sales skills. The ideal candidate will take ownership of store operations, team management, sales targets, customer experience, and BTL activities, while maintaining the premium standards and reputation of the brand.

Responsibilities:

1. Sales Performance and Revenue Generation

- Achieve and exceed monthly and annual sales targets for the store.
- Maximize sales conversion rate .
- Increase the average transaction value.
- Drive sales of best-selling products and high-value items
- Promote and monitor the sales of Har Ghar Hera Plan (HGH Scheme).

2. Customer Experience and Service

- Ensure excellent customer service and a welcoming store environment.
- Maintain high levels of customer satisfaction and Net Promoter Score
- Effectively handle customer objections, concerns, and returns.




- Manage customer data and ensure accurate CRM records.
- Drive repeat customer business and build long-term customer relationships.

3. Store Operations and Management

- Oversee all aspects of store operations, including opening and closing procedures, visual merchandising, and inventory management.
- Ensure that the store is clean, organized, and visually appealing.
- Manage and minimize inventory shrinkage.
- Implement and maintain security procedures to protect the store, staff, and merchandise.
- Handle cash and other transactions accurately and efficiently.

4. Team Leadership and Development

- Recruit, train, and supervise store Team.
- Conduct daily and weekly team meetings to discuss sales targets, product knowledge, and customer service.
- Motivate and coach team members to achieve sales goals and provide excellent customer service.
- Foster a positive, collaborative, and inclusive work environment.
- Manage Team roaster for maximum availabilty.

5. Product Knowledge and Promotion

- Maintain in-depth knowledge of lab-grown diamonds, Ivana products, and industry trends.
- Educate customers on the features and perks of lab-grown diamonds, emphasizing their ethical and environmental advantages.
- Effectively showcase and present jewelry to customers, highlighting key selling points and craftsmanship.
- Implement visual merchandising strategies to maximize product visibility and drive sales.

📌 Store Manager (New Delhi)
🏢 Ivana by Jindal
📍 New Delhi