Hi Applicant,

Greetings from Black and White Solutions!

Job Title: SSM Sr. Analyst

Note: Candidates must have US Insurance experience in Property & Casualty (P&C;), General Insurance, or Commercial Insurance. Healthcare/Health Insurance experience is not considered.

Qualification: Any Graduate

Relevant Experience: 3+ years of experience in US Insurance, specifically Property & Casualty (P&C;), General Insurance, or Commercial Insurance.

Must Have Skills:

- End-to-end experience in Property & Casualty (P&C;) Insurance
- Strong knowledge of the insurance policy lifecycle
- Experience in US General / Commercial / P&C; Insurance
- Good understanding of insurance processes, including claims, underwriting, policy administration, and customer servicing
- Healthcare / Health Insurance experience is not considered
- Solid analytical and problem-solving skills
- Good communication and stakeholder management skills

Roles & Responsibilities:

- Analyze service support functions including claims support and policy administration
- Track performance metrics such as FCR, AHT,



and SLA adherence
- Apply knowledge of P&C; insurance processes, especially claims, underwriting, and customer servicing
- Support compliance with insurance servicing guidelines
- Identify opportunities to streamline workflows and improve customer satisfaction
- Conduct root cause analysis on service issues and coordinate corrective actions
- Collaborate with operations, claims, underwriting, and IT teams
- Support business and technical teams by translating service requirements into functional requirements

Location: Bangalore CTC: 4.5 - 8 LPA

Notice Period: Immediate Joiner to 30 days

Mode of Interview: Virtual

Shift Timing: Australian Shift

Mode of Work: work from office

Thanks & Regards,

Diya Birsingh

Staff Analyst

Black and White Business Solutions Pvt Ltd

Bangalore, Karnataka, INDIA.

Contact: 08067432479 / WhatsApp No.: (phone hidden)

[email protected]/ www.blackwhite.in

📌 SSM Analyst (Bengaluru)
🏢 Black And White Business Solutions
📍 Bengaluru