Job Purpose:

To oversee Project operations across clusters, ensure consistent service delivery and operational standards, and drive performance, process implementation and continuous improvement.

Key Responsibilities:

- Oversee operations across multiple clusters and ensure effective implementation of Jio Arogya processes and Patient Journey standards.

- Monitor cluster performance, patient volumes, service delivery, operational issues and achievement of defined KPIs.

- Guide Cluster Managers on manpower, centre operations, patient experience, escalations and business continuity.

- Coordinate with Medical, Diagnostics, Sales, HR, Finance, Procurement, Supply Chain, IT, Quality and other functions to resolve cross-functional operational requirements.

- Ensure implementation and adherence to SOPs, operational policies, quality standards, patient safety and service requirements.

- Review major patient grievances, incidents and operational escalations and ensure timely corrective action.

- Monitor centre readiness, resource availability, inventory-related operational requirements and facility-level issues through cluster teams.

- Review operational MIS,



identify gaps and drive corrective and preventive actions based on performance trends.

- Support implementation of current centres, processes, systems, campaigns and operational initiatives.

- Conduct regular operational reviews with Cluster Managers and provide guidance on performance improvement.

- Identify operational risks and ensure appropriate escalation, contingency planning and business continuity.

- Drive standardisation, process improvement and efficiency across clusters and facilities.

- Provide management with operational updates, key issues, performance analysis and recommendations.

Qualification &

- Experience:

- Graduate/Postgraduate in Healthcare Management, Operations, Business Administration or a relevant field.

- Relevant experience in healthcare, hospital, diagnostics or multi-centre operations with leadership responsibility.

Key Skills:

- Healthcare Operations Leadership

- Multi-Cluster Management

- Performance &
- KPI Management

- Process Improvement

- Problem Solving &

- Decision Making

- Cross-Functional Management

- Operational Planning &

- Risk Management

- MIS &

- Business Review

📌 Sr. Operations Manager - Mumbai
🏢 Lifenity Health
📍 Mumbai