Job Summary Experience: 3-4 years

Location: Hyderabad/Bengaluru

Support model: 24x7 rotational operations

Role purpose: Provide first-line monitoring, triage and operational support for enterprise campus, branch and data-centre LAN switches, contributing to a stable, observable and automation-ready network service.

Key Responsibilities

- Monitor switch availability, interfaces, CPU, memory, power, temperature, stack, uplink, error, discard and port-utilisation alerts through approved network and observability tools.
- Acknowledge, validate and enrich incidents in ServiceNow; associate the correct configuration item, site, service, impact, priority and resolver group.
- Perform approved L1 diagnostics for link-down, port errors, VLAN mismatch, speed/duplex, PoE, endpoint connectivity, DHCP reachability, STP events and access-port issues.
- Execute standard service requests and pre-approved changes such as port enablement, VLAN assignment, port descriptions, access/trunk verification and basic configuration backup checks.
- Use documented SOPs and runbooks; collect show-command output, logs and topology evidence before escalation to L2.
- Validate switch-port mapping, physical cabling status and device reachability with field services during site incidents, refreshes and data-centre moves.
- Support pre- and post-change checks for cloud migrations, Azure Local deployments, rack moves and cutovers, including VLAN, route reachability,



DNS and application-path validation.
- Check monitoring coverage and raise gaps for missing devices, stale CMDB records, incorrect ownership or incomplete site information.
- Support event deduplication, ticket-noise reduction, knowledge capture and identification of repetitive tasks suitable for automation.
- Maintain accurate shift handovers, incident timelines, evidence and closure notes within SLA.

Technical Skills

- TCP/IP, IPv4/IPv6 basics, VLANs, 802.1Q, STP/RSTP, EtherChannel/LACP, access and trunk ports, PoE, DHCP/DNS basics, SNMP, syslog and basic Cisco IOS troubleshooting.
- Exposure to Cisco Catalyst, Nexus, Cisco Catalyst Center/DNA Center, SolarWinds, Datadog and ServiceNow is desirable.

Skill Requirements Preferred certifications: Cisco CCNA; HPE Aruba Networking associate-level campus access credential; ITIL Foundation; vendor fundamentals in enterprise switching.

Key deliverables and measures: SLA adherence, accurate triage, first-time-right routing, complete diagnostic evidence, low reopen rate, monitoring/CMDB accuracy, timely escalation and improved knowledge reuse.

Behavioural expectations: Explicit communication, disciplined ticket ownership, customer focus, attention to detail, willingness to learn automation and ability to work calmly in a global operations environment.

Other Requirements NA

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