Job Summary Windows Server (2008-2022), Active Directory, Hyper-V, VMware, SCCM, Failover Clustering, Cloud IaaS (Azure/GCP/AWS), PowerShell.

Key ResponsibilitiesWintel (L1) Key Responsibilities:

- Windows System Operations &

• Monitoring

: Perform baseline Windows Server administration, system status checks, event log analysis, service monitoring, and daily health checks across Windows Server 2016/2019/2022 instances.
- User &

• Access Administration

: Handle standard user account lifecycle management in Active Directory (AD), including account creation, group additions, password resets, account unlocks, and basic OU updates.
- First-Level Incident Triage: Monitor system alerts, triage incoming incidents, log tickets, perform basic troubleshooting (service restarts, disk space cleanup, CPU/RAM utilization checks), and escalate complex issues to L2/L3 teams.
- Routine Patching &

• Maintenance

: Execute routine, pre-approved server patching tasks (WSUS/SCCM), system reboots, and scheduled maintenance windows following standard operating procedures (SOPs).
- Storage &

• Disk Management

: Perform basic storage allocation checks, disk volume cleanups, file share access permissions (NTFS/SMB), and mount point checks under guidance.
- Backup Verification: Verify daily Windows system backups, monitor job completion statuses, and report backup failures or storage capacity issues.
- Documentation &

• Compliance

: Maintain accurate ticket updates, track system handovers between shifts, and strictly adhere to change management and compliance runbooks.

Skill Requirements

- Technical:
- Windows Server Administration:



1-3 years of hands-on experience in basic Windows Server OS administration (2016, 2019, 2022).
- Active Directory & Core Services: Fundamental understanding of Active Directory, DNS, DHCP, Group Policy Objects (GPO), and NTFS permissions.
- System Monitoring & Diagnostics: Familiarity with Windows Event Viewer, Performance Monitor, Task Manager, and core service management (services.msc).
- Basic Networking: Solid grasp of TCP/IP, IP addressing, RDP, file sharing (SMB/CIFS), and network connectivity commands (ping, tracert, nslookup).

- Non-Technical:

- Disciplined approach to following ITIL processes, standard runbooks, and escalation procedures.
- Good troubleshooting mindset for diagnosing baseline OS and hardware/service alerts.
- Willingness to work in a 24x7 rotational shift setup.

- Good to Have Skills:

- Basic experience with PowerShell scripting for automating daily administrative tasks.
- Baseline exposure to enterprise virtualization platforms (VMware vSphere, Microsoft Hyper-V) or cloud consoles (Azure, AWS).
- Hands-on exposure to ITSM ticketing tools like ServiceNow or Remedy.

- Soft Skills:

- Clear written and verbal communication skills for handovers, client updates, and ticket documentation.
- High attention to detail with an eager, continuous-learning attitude.
- Customer-centric approach and solid cooperative skills within a global IT support team.

Other Requirements

- Certifications: Microsoft Certified: Windows Server Hybrid Administrator Associate or AZ-900 (Preferred), ITIL v3/v4 Foundation (Preferred)
- Overview:
- Role: Windows HCBU (L1)
- Experience Level: 1-3 years
- Job Location: Bengaluru / Hyderabad
- Job Type: Full-Time
- Support type: 24x7 Operational Support & Project Engagements

📌 Sr Analyst (India)
🏢 HCL Technologies
📍 India