Senior Analyst - IT Service Management - IN

This team does Incident, change, release, problem management team.

Educational Requirements

- University (Degree) Preferred

Work Experience

- No Experience Required

Physical Requirements

- Physical Requirements: Sedentary Work

Career Level 5IC

POSITION SUMMARY:

This person will support the establishment and execution of the Data Protection program by analyzing, monitoring and appropriately responding to security events from email, web or end-users’ workstations.

The Data Loss Prevention

Analyst will be responsible for assisting with the monitoring of all Data Loss Prevention Incidents, completing initial investigations, and escalating all necessary events to appropriate incident teams. The Analyst must be able to identify potential data leaks and determine if information constitutes a violation of company policies related to Personal Identifiable Information (PII) or Intellectual Property (IP), and effectively communicate findings in written and oral format when required to a non-technical audience.

KEY RESPONSIBILITIES AND DUTIES:

- Conduct and triage anomalous incidents of concern using industry data loss prevention tools to include DLP, Splunk, Bluecoat, and CASB products.
- Evaluate DLP incidents, eliminate false positives, and determine if a violation of corporate data policies has occurred.
- Escalate incidents according to the Data Loss Prevention triage workflow process.
- Identification of root cause in partnership with peer groups on remediation of control gaps/failure.
- Provision of reports and statements in explicit unambiguous language.

Desired Skills (Preferred, not required):

- 0-5+ years of triage analyst experience
- Experience and hands on knowledge with Data Loss Prevention security controls and tools (e.g. Symantec DLP, Splunk, Bluecoat, and CASB products)
- Hands on experience with an Incident Management Tool (RSA Archer, ServiceNow)




- Ability to navigate and work effectively across a complex organization.

Top Three Critical skillset: Skill #1: Triage analyst experience

Skill #2: Knowledge Data loss protection strategies

Skill #3: Identify potential data leaks and determine if information constitutes a violation of company policies related to Personal Identifiable Information (PII) or Intellectual Property (IP)

Related SkillsAccountability, Adaptability, Business Continuity Planning, Cloud Computing Security, Collaboration, Communication, Compliance, Consultative Communication, Cybersecurity, Detail-Oriented, General Risk Management, Network Security, Prioritizes Effectively

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity,



or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come.

We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results.

Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

📌 Sr. Analyst - IT Service Management (Pune)
🏢 Tiaa External Schroder Internal
📍 Pune