Greetings from Live Connections

Job Title: Special Ops Lead

Location: Hyderabad – Gachibowli

Experience: 5+ Years

Qualification: Any Graduation

Notice Period: Immediate Joiners Preferred

Roles and Responsibility

- Responsible for managing team of Production Specialist and FLMs reporting directly to them
- Drive performance for his team and ensure that all client metrics are met as per the SLA
- Support service delivery teams – onsite/offsite client location - in process stabilization
- Control CPM performance through DMAIC/Six sigma/Application of Quality tools as applicable
- Service Delivery efficiency, Knowledge Management
- Process standardization in Google account or the LOB Domain that he/she is aligned to
- Key driver for achievement of revenue and margins- internal & external reporting
- Coach and counsel the FLM's/span and provide guidance to them on way forward, meeting client requirement, client metrics, process improvement
- Work with multiple functions within organizations i.e. Finance, HR, FMG etc. and work along to resolve any team issues

Must Have

- Should have managed a large span of associates preferably in Data Annotation workflow.
- Client Exposure
- Critical Thinking
- Efficient in managing multiple high-stake projects
- Operating procedures
- Service Levels
- Process metrics
- Coaching Skils
- Eye for detail
- People Management and Performance Managment
- Analytical Reasoning
- MIS awareness
- Escalation guideline.
- Regulatory requirements




- Proficient with MS Office (Word, Excel, PowerPoint)

Behavioral Skills and Attributes

- Has the ability to filter, prioritize, analyze and validate potentially complex and dynamic problem

- High analytical skills
- Lean Certification or Six Sigma certification would be added advantage, but not mandatory
- May or should have information on internet or social networking products or services
- Good communications skills and written skills
- Excellent knowledge of Service Delivery in a voice/semi voice process
- Well versed with Microsoft applications, specially excel and power point
- The job will require fairly high amount of work in shift environment as per requirement .
- Sharp Eye for Detail: Ability to spot tiny errors in video sequences that others might miss, such as a label being off by a single frame.
- Logical Thinking: Robust ability to analyze a complex situation and explain clearly why a specific action was the right one to take.
- Leadership Experience: Proven track record of managing people in a fast-paced environment and meeting high-quality targets.
- Spatial Awareness: Ability to accurately link written labels to specific objects and locations within a moving video.
- Lead by Example: Expected to lead by example by auditing cases and demonstrating how an ideal case should be audited/processed.

Apply on [email protected] (phone hidden)

📌 Special Ops Lead (Hyderabad)
🏢 Live Connections
📍 Hyderabad