Company Description

Mettle Inc. is an independent brand and creative consultancy that helps businesses build memorable, trusted, and preferred brands. The team combines brand strategy, creative direction, design, content production, and performance marketing to deliver commercially effective and creatively compelling work. From defining brand positioning and identity to producing campaigns, websites, films, and digital experiences, Mettle partners with ambitious organizations across industries.

The company is committed to building brands with clarity, consistency, and resilience, focusing on long-term impact and distinct market presence.

Role Description

This is a full-time, in office role based in Delhi, India.

The Social Media

Marketing & Client Servicing professional will manage and grow clients’ social media presence by planning content calendars, creating and briefing content, coordinating with design and production teams, and monitoring platform performance. The role includes responding to audience interactions, tracking campaign metrics, preparing performance reports, and recommending optimizations across channels. On the client servicing side, the individual will act as a primary point of contact for clients, manage day-to-day communication, understand client objectives,



coordinate internal teams to deliver against briefs, and help ensure timely, high-quality output. The role also involves supporting proposal development, assisting with budgets and basic financial tracking for projects, and contributing ideas to improve both client satisfaction and brand outcomes.

Qualifications

- Strong client-facing abilities, including Client Services and Customer Service skills to manage relationships and day-to-day coordination.
- Excellent Communication skills, with a focus on clear written, verbal, and interpersonal communication in a professional context.
- Ability to drive Customer Satisfaction through proactive problem-solving, responsiveness, and a service-oriented mindset.
- Basic understanding of Finance related to project budgets, invoices, and reporting for marketing campaigns.
- Experience or strong interest in social media marketing, content planning, and digital campaign execution.
- Organizational and time management skills to handle multiple accounts, deadlines, and internal workflows.
- Comfort working on-site in a collaborative, fast-paced creative environment in Delhi, India.
- Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent practical experience.

📌 Social Media Marketing & Client Servicing (Delhi)
🏢 Mettle
📍 Delhi