ServiceNow SPM Business Analyst

Experience: 8–12 years

Location: Pune / Mumbai / Hyderabad / Chennai / Bangalore / Noida

Contract Duration: 12 Months

Experience: Must have 10 years of IT experience and out of which 8 years in business analysis experience with at least 8 years focused on ServiceNow implementations.

N0o. of Contractors Required: 1

Bill Rate: INR 3,00,000 per month

Prerequisite Skill: ServiceNow SPM

Detailed

- Must have 10 years of IT experience and out of which 8 years in business analysis experience with at least 8 years focused on ServiceNow implementations.
- Partner with business stakeholders to elicit, analyze and document requirements for ServiceNow SPM initiatives.
- Robust understanding of ServiceNow modules ITSM required, exposure to SPM WSD a plus and experience in Now Assist implementation.
- Familiar with ServiceNow best practices, data model and platform constraints.




- Translate business requirements into functional specifications, process flows, user stories, acceptance criteria and training materials.
- Lead workshops for process mapping, requirement validation and solution design.
- Manage stakeholder expectations, provide regular status updates and facilitate decision making.
- Support testing activities. Help create test cases, coordinate UAT, capture defects and validate fixes.
- Prepare implementation documentation, release notes and end-user guides.
- Ability to map business processes and recommend process optimizations.
- Strong analytical and problem solving skills.
- Experience with SAFe Agile framework and ServiceNow Agile board.
- Familiarity with integrations.

Note: Please share only immediate joiner profiles. We are also going to consider 30 Days profiles.

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