Hiring: ServiceNow Architect – Field Service Management (FSM)
We are looking for an experienced ServiceNow Architect with strong hands-on expertise in ServiceNow Field Service Management (FSM), architecture, development, solution design, and integrations.
Experience: 13+ years overall IT experience
ServiceNow: 3+ years with strong FSM experience
Locations: Chennai | Bangalore | Pune | Hyderabad | Coimbatore
Employment: Contract-to-Hire
Key Responsibilities
- Design and implement scalable ServiceNow solutions based on business and technical requirements.
- Own technical delivery from requirements → architecture → development → testing → deployment → production support.
- Design reusable and maintainable solutions across ServiceNow modules.
- Analyze existing implementations and recommend architectural improvements.
- Define integration patterns, data flows, and technical solutions.
Mandatory FSM Expertise Strong hands-on experience with ServiceNow Field Service Management (FSM), including:
- Work Orders & Work Order Tasks
- Field Agents and Service Resources
- Dispatching and Scheduling
- Assignment Management
- Skills & Qualifications
- Locations
- Mobile Field Service
- Workforce Management
- End-to-end field service business processes
ServiceNow Development Solid hands-on experience with:
- Glide APIs
- Business Rules, Client Scripts, UI Policies & UI Actions
- Script Includes & Scheduled Jobs
- Scripted REST APIs
- REST/SOAP integrations
- Transform Maps, Import Sets & Data Sources
- Flow Designer & IntegrationHub
- ServiceNow Workflows & Notifications
- ACLs, Catalog Items & Record Producers
- Service Portal / UI Builder
- Custom & Scoped Applications
- JavaScript
- Performance optimization, debugging and troubleshooting
Integration Experience Experience designing and implementing integrations using:
- REST / SOAP APIs
- IntegrationHub
- SAP / Salesforce
- GCP / Azure / AWS
- Third-party field service applications
Ideal Candidate: A strong ServiceNow Architect who combines architecture + hands-on development + FSM implementation + integration expertise and can independently drive complex technical implementations.
Interested candidates can share their updated CV along with:
- Total Experience
- ServiceNow Experience
- FSM Experience
- Current CTC
- Expected CTC
- Notice Period
- Current Location
- Preferred Location