Required Skills

- 36 years of hands-on experience in ServiceNow development and platform operations.

- Good understanding of ServiceNow platform architecture and administration.

- Hands-on experience with ServiceNow ITSM modules.

- Experience with JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, Script Includes, and ACLs.

- Experience in Service Catalog, Flow Designer, workflows, notifications, and approval configurations.

- Knowledge of ServiceNow release-management and deployment processes.

- Experience with update sets, application repository, source control, and deployment activities.

- Understanding of instance cloning, migration, upgrade, and patching activities.

- Experience in release testing, validation, and regression testing.

- Ability to analyze logs and troubleshoot platform, integration, and post-release issues.

- Understanding of REST/SOAP integrations and MID Server concepts.

- Working knowledge of ITIL processes, particularly Incident, Problem, Change, Request, and Knowledge Management.

- Positive analytical, documentation, communication, and stakeholder-coordination skills.

Preferred Qualifications

- ServiceNow Certified System Administrator — CSA.

- ServiceNow Certified Application Developer — CAD.

- CIS–ITSM certification or relevant ServiceNow micro-certifications.

- ITIL Foundation certification.

- Experience working in Agile, DevOps, or enterprise application-support environments.

Scope of work / Responsibilities:

- Configure, develop,



and maintain ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.

- Develop and enhance Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Notifications, Flow Designer workflows, and Service Catalog items.

- Support day-to-day ServiceNow platform administration and operational activities.

- Analyze incidents, defects, and service requests and provide timely technical resolution.

- Perform root-cause analysis for recurring platform and application issues.

- Support ServiceNow platform upgrades, patching, cloning, and instance migration activities across Development, Test, and Production environments.

- Create, manage, review, and deploy update sets and application repository packages.

- Perform release validation, regression testing, and post-deployment verification.

- Monitor scheduled jobs, integrations, email processing, workflows, platform logs, and system performance.

- Support integrations between ServiceNow and external systems using REST, SOAP, IntegrationHub, MID Server, and other integration mechanisms.

- Maintain technical documentation, deployment records, operational procedures, and knowledge articles.

- Follow ServiceNow development standards, change-management procedures, security controls, and coding best practices.

- Coordinate with process owners, business analysts, infrastructure teams, and other technical stakeholders.

📌 Servicenow Developer@Coimbatore / Bangalore (Bengaluru)
🏢 HCLTech
📍 Bengaluru