Position: Service Relation Executive/Sr Executive/Associate Level/ Platinum Lounge Exec/Sr Exec-Cinema Operations, Wave One Movies, Sector-18, Noida

Job Summary

We are looking for a customer-oriented and well-groomed professional to join our Customer Care in Cinema Operations team. The candidate will be responsible for handling customer queries, complaints, service requests and coordination with internal departments to ensure a smooth and positive customer experience.

Key Responsibilities

- Handle customer care services, queries, complaints, requests, and feedback professionally.
- Attend to customers/clients and provide timely assistance and solutions.
- Coordinate with Operations team, Housekeeping, Security, and other departments for issue resolution.
- Maintain proper records of complaints, service requests and their closure status.
- Follow up with concerned departments until issues are resolved.
- Escalate critical or unresolved matters to the reporting Cinema Manager.
- Maintain professional communication with customers, tenants, visitors and stakeholders.
- Prepare daily/weekly MIS and customer complaint reports.
- Ensure adherence to company SOPs and customer service standards.
- Support customer engagement and other CRM activities.

Eligibility

- Graduate in any discipline of Hotel Management.
- 38 years of experience in Customer Care, CRM, Customer Service, Front Office, Hospitality, Retails and Multiplexes.
- Excellent communication and interpersonal skills.
- Good command of English and Hindi.
- Pleasant personality and professional approach.
- Valuable knowledge of MS Office/Excel and CRM software.
- Strong customer-handling and problem-solving skills.

Position:



Platinum Lounge Executive/Sr Executive, (Cinema Operations)

Job Summary

We are looking for a polished, courteous and service-oriented professional to manage the Platinum Lounge and provide personalized hospitality and assistance to premium/VIP customers and guests.

Key Responsibilities

- Welcome and assist premium/VIP customers and guests professionally.
- Manage day-to-day Platinum Lounge operations.
- Provide personalized assistance and ensure a high-quality customer experience.
- Handle customer requests, queries, feedback and complaints.
- Coordinate with Housekeeping, Security, Operation’s team, F&B; and other departments.
- Ensure lounge cleanliness, ambience, seating arrangements and service standards.
- Coordinate refreshments and other hospitality requirements.
- Maintain visitor/customer records and lounge-related MIS.
- Ensure prompt resolution and follow-up of customer concerns.
- Maintain professional etiquette and confidentiality while dealing with premium customers.
- Prepare daily/weekly operational reports for the reporting manager.
- Ensure compliance with company SOPs and service standards.

Eligibility

- Graduate in any discipline. Hospitality/Hotel Management qualification will be an advantage.
- 3–8 years of experience in Premium Customer Service, Hospitality, Front Office, Lounge services, Club, Hotel, Luxury Retail, Multiplexes
- Excellent verbal and written communication skills.
- Pleasant personality, professional grooming, and valuable etiquette.
- Strong interpersonal and customer-handling skills.
- Good knowledge of MS Office.
- Experience handling VIP/HNI customers will be an advantage.

📌 Service Relation Exec/Sr Exec/Lounge Exec/Sr Exec (Cinema Ops) (Noida)
🏢 G S Malls
📍 Noida