- Log, allocate, and track service/installation tickets across all channels in the service system/CRM
- Coordinate scheduling of installers/technicians based on location and workload
- Follow up on pending/overdue service tickets and ensure timely closure
- Maintain accurate records of spare parts requests, warranty claims, and service history
- Act as the communication bridge between customers, field staff, and supervisors
- Generate daily/weekly service status reports for management review
- Handle inbound customer/franchise queries related to service status
Qualifications & Skills
- Graduate in any discipline
- 2–4 years in service coordination, back-office operations, or customer support
- Strong MS Excel/CRM skills
- Positive communication and multitasking ability