ServiceNow Pre-Sales Lead / Solution Architect

Location: Mumbai – 1 Position | Other Inspira India Locations – 1 Position

Experience: 12+ Years

ServiceNow Experience: 5+ Years in Solution Architecture / Pre-Sales

Employment Type: Full-Time

Hiring: Immediate / Urgent

About the Role

We are looking for an experienced and strategic ServiceNow Pre-Sales Lead / Solution Architect to drive enterprise growth across our ServiceNow practice.

The role will bridge the gap between business requirements, enterprise technology strategy, and ServiceNow capabilities , working closely with sales teams, enterprise clients, practice leadership, and technical delivery teams.

The successful candidate will act as a trusted technology advisor to senior client stakeholders , including CIOs, CTOs, and CISOs, while designing scalable, business-focused ServiceNow solutions across core platform capabilities, enterprise integrations, AI, automation, security, and governance.

Key Responsibilities1. Solution Architecture & Deal Strategy

- Lead client discovery, solution architecture, technical design, and proposal strategy for enterprise ServiceNow opportunities.
- Understand complex business challenges and translate them into scalable ServiceNow solution architectures and platform roadmaps.
- Design multi-module ServiceNow architectures covering relevant platform capabilities, integrations, data models, automation, and deployment approaches.
- Develop solution approaches aligned with client business outcomes, technology strategy, and transformation objectives.
- Partner with Account Executives and sales teams to qualify opportunities, shape deal strategies, identify solution differentiators, and support commercial positioning.
- Develop ROI and value propositions that demonstrate measurable business outcomes from ServiceNow investments.
- Provide technical leadership throughout the opportunity lifecycle, from discovery through solutioning, proposal, negotiation, and transition to delivery.

1. RFP / RFI / RFQ & Proposal Leadership

- Own and lead end-to-end technical responses for RFPs, RFIs, RFQs, and enterprise proposals .
- Develop technical solution narratives, architecture diagrams, assumptions, dependencies, and implementation approaches.
- Create detailed Statements of Work (SOWs), Work Breakdown Structures (WBS), effort estimates, resource models, and delivery timelines .
- Collaborate with delivery teams to ensure proposed solutions are technically feasible, commercially viable,



and aligned with delivery capabilities.
- Lead solution reviews, technical due diligence, and internal bid governance.
- Manage technical objections and provide differentiated responses to client concerns.

1. Client Engagement & Executive Presentations

- Conduct discovery workshops and executive-level technology discussions with enterprise customers.
- Deliver compelling ServiceNow demonstrations, Proofs of Concept (POCs), solution walkthroughs, and architectural deep-dives .
- Present complex technical concepts in clear business and outcome-oriented language.
- Engage confidently with senior stakeholders including CIOs, CTOs, CISOs, Enterprise Architects, and Business Leaders .
- Establish trusted-advisor relationships and identify opportunities for platform expansion and transformation.

1. Practice Growth & Go-To-Market

- Work closely with ServiceNow practice leadership to develop and enhance Go-To-Market (GTM) offerings and solution propositions .
- Build reusable solution blueprints, demo environments, reference architectures, accelerators, and sales assets.
- Contribute to offerings across areas such as:
- ServiceNow AI / GenAI and AI Governance
- AI Control Tower
- ITSM / ITOM
- Security Operations
- Governance, Risk & Compliance (GRC)
- Integrated Risk Management (IRM)
- Enterprise Service Management
- Platform integrations and automation
- Develop competitive positioning, battle cards, and differentiated solution narratives against alternative enterprise platforms.
- Identify emerging market opportunities and support the expansion of ServiceNow capabilities across existing and new customers.

1. ServiceNow Platform & Emerging Technology

- Maintain strong knowledge of the ServiceNow platform architecture and enterprise capabilities.
- Stay current with ServiceNow releases, product roadmap, and emerging capabilities across GenAI, Now Assist, automation, platform security, and enterprise governance .
- Evaluate new ServiceNow capabilities and translate them into customer propositions and reusable solutions.
- Promote adoption of scalable architecture, integration standards, data governance, and platform best practices.





Required Qualifications & Experience
- 12+ years of overall experience in enterprise IT consulting, solution architecture, technology consulting, or pre-sales.
- 5+ years of hands-on experience in ServiceNow Solution Architecture and Pre-Sales.
- Strong understanding of ServiceNow platform architecture, modules, integrations, and enterprise implementations .
- Strong knowledge of Integration Hub, CSDM (Common Service Data Model), enterprise integrations, and ServiceNow architecture principles .
- Exposure to emerging ServiceNow capabilities including GenAI and Now Assist .
- Proven experience supporting and winning mid-to-large enterprise ServiceNow opportunities .
- Strong experience in:
- RFP / RFI / RFQ responses
- Solution estimation
- SOW development
- WBS and resource planning
- Delivery effort estimation
- Proposal strategy
- Client presentations and demonstrations
- Technical objection handling
- Experience working closely with sales, delivery, practice, and account management teams.

Key Competencies
- Enterprise Solution Architecture
- ServiceNow Pre-Sales
- Consultative Selling
- Deal & Opportunity Shaping
- RFP / RFI / RFQ Management
- Solution Estimation & Commercial Support
- Executive Stakeholder Management
- ServiceNow Platform Architecture
- AI / GenAI & Automation
- Integration Architecture
- Storytelling & Presentation
- Business Outcome Mapping
- Strategic Thinking
- Cross-functional Collaboration

What We Are Looking For We are looking for someone who can operate at the intersection of technology, business, and sales — someone who can understand a customer's strategic challenge, architect the right ServiceNow solution, build a compelling business case, and take the chance through the pre-sales journey toward closure.

The ideal candidate will bring strong enterprise consulting, ServiceNow architecture, pre-sales, client engagement, and solutioning experience , along with the ability to engage confidently with C-suite stakeholders.

Location

? Mumbai – 1 Position

? Other Inspira India Locations – 1 Position

Urgent Hiring

This is an urgent hiring requirement . Candidates with relevant ServiceNow Solution Architecture and Pre-Sales experience are encouraged to apply at the earliest.

How to Apply

Interested candidates can share their updated resume at:

[email protected]

Subject Line: Application – ServiceNow Pre-Sales Lead / Solution Architect

📌 Servicenow Pre-Sales Lead / Solution Architect (Mumbai)
🏢 Inspira Enterprise
📍 Mumbai