/n

- Management of daily activities of a team size of 200+ analysts

/n /n • Engages in Customer Escalations /n • Ensures achievement of all system, team and individual Customer Service goals and standards /n • Manages Key performance indicators /n • Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities /n • Responsible for administrative aspects including reporting /n - Superior communication (oral, written), presentation, and interpersonal skills /n • Demonstrated ability to develop and implement process enhancements including technology and performance /n • Ability to plan, prioritize, organize and communicate/sell effectively /n • Proficiency in Work-force management applications, Quality tools and technologies /n • Experienced in goal setting (defining and prioritizing specific, driving objectives) /n •Responsible for Process level compliance on various standards. /n •Backup for the SDL in absence

📌 Service Delivery Manager (Hyderabad)
🏢 Wipro BPO (A Division of Wipro
📍 Hyderabad