SERVICE CO-ORDINATOR

Qualification:Graduation

Experience:1–2 years preferred

Job Responsibilities

- Coordinate with the technician team and assign/follow up on service jobs.
- Coordinate with clients regarding service feedback.
- Attend customer calls and handle service-related queries or complaints.
- Register and coordinate customer complaints with the concerned technician/team.
- Follow up with technicians to ensure timely completion of service work.
- Update customers regarding technician visits and service progress.
- Take customer feedback after completion of the work.
- Maintain service records, follow-up details, and customer information.
- Ensure proper coordination between customers, technicians, team and upper management.

Required Skills:
- Good communication and coordination skills.
- Polite and professional telephone manner.
- Computer knowledge is mandatory / Zoho forms / CRM
- Positive follow-up and problem-solving ability.
- Ability to manage multiple service calls and complaints and keep updates
- Maintain record and present in Review meeting

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Coordinator (Ravet)
🏢 ANUSHKA AQUASYS PRIVATE
📍 Ravet