Job Title: Service Advisor

Company: Skyy Rider Electric Pvt. Ltd.

Location: Bhubaneswar, Odisha

Experience: 2–6 Years

Department: Service & After-Sales

Job Summary

We are looking for an experienced and customer-focused Service Advisor to join our Service & After-Sales team. The candidate will be responsible for handling customers, understanding vehicle/service requirements, coordinating with technicians, preparing job cards and estimates, and ensuring timely delivery of vehicles with high customer satisfaction.

The ideal candidate should have strong communication skills, technical understanding of electric vehicles/automobiles, and the ability to manage multiple service activities efficiently.

Key Responsibilities

- Greet customers and understand their vehicle/service-related concerns.
- Conduct initial vehicle inspections and accurately record customer complaints.
- Prepare and maintain job cards, service estimates, invoices, and delivery documents .
- Explain required repairs, service procedures, parts requirements, and estimated costs to customers.
- Coordinate with technicians and the service team to ensure timely completion of repair and maintenance work.
- Monitor the progress of vehicles under service and provide regular updates to customers.
- Ensure that all service jobs are completed according to company quality standards.
- Conduct final vehicle checks before delivery.
- Explain completed work, replaced parts, and maintenance requirements to customers during vehicle delivery.
- Handle customer complaints professionally and ensure timely resolution.
- Follow up with customers after service to obtain feedback and maintain customer relationships.
- Coordinate with the spare parts team for timely availability of required components.
- Maintain accurate service records and customer databases.
- Monitor pending vehicles, delayed jobs, repeat complaints,



and warranty-related cases.
- Coordinate with the technical/service team for warranty claims and approvals .
- Ensure proper documentation and completion of customer settlement, service closure, and pending dues wherever applicable.
- Support the Service Manager in achieving service targets, customer satisfaction, and operational efficiency.
- Maintain proper records of service history and ensure timely follow-up for periodic maintenance.
- Identify additional service requirements and communicate them to customers appropriately.
- Ensure compliance with company safety, service, and operational procedures.

Required Skills
- Strong customer handling and communication skills.
- Good knowledge of automobile/electric vehicle servicing.
- Ability to understand and explain technical issues in simple terms.
- Good coordination and team-management abilities.
- Robust follow-up and problem-solving skills.
- Good knowledge of MS Office, Excel, and service management software.
- Ability to prepare job cards, estimates, reports, and service documentation.
- Customer-oriented approach with professional behaviour.
- Ability to work under pressure and manage multiple service requests.

Qualification
- Diploma/B.Tech in Automobile, Mechanical, Electrical, or a related field preferred.
- Relevant technical certification or automobile service experience will also be considered.

Experience 2–6 years of relevant experience in automobile/electric vehicle service, dealership, workshop, or after-sales service.

Key Performance Areas (KPIs)

- Customer satisfaction and service quality.
- Timely vehicle delivery.
- Service revenue and target achievement.
- Repeat customer retention.
- Reduction in repeat complaints.
- Job card and documentation accuracy.
- Service follow-up and closure.
- Warranty and settlement documentation.
- Coordination with technicians and spare parts team.

📌 Service Advisor (Bhubaneswar)
🏢 Skyy Rider Electric
📍 Bhubaneswar