Karma Miles, India's first seniors community and experiences brand, is hiring for Karma Companions, a premium companionship service where trained companions accompany senior citizens for errands, outings and also provide company at home.

We are looking for Senior Experience Associates to act as Companions while also building a strong relationship with seniors and their families, executing companion bookings and leading offline marketing and sales across Gurgaon, Noida and Delhi NCR.

Responsibilities

- Accompany seniors for doctor consultations, diagnostic tests, pharmacy visits and follow-up appointments, assisting with registrations, paperwork and hospital navigation.
- Support seniors with social outings, shopping, banking, government work and other everyday errands.
- Visit seniors at home for companionship, technology assistance and coordination of healthcare at home, including appointments and follow-up care.
- Drive the senior's own vehicle whenever required or coordinate alternate transport.
- Share regular WhatsApp updates and photographs with family members, while promptly reporting any health concerns or emergencies to the family and the Karma Miles Operations Team.
- Build relationships with seniors and their families and become a trusted point of contact.
- Understand requirements, explain Karma Companions and manage enquiries and bookings from initial conversation through completion.
- Follow up with leads, drive repeat bookings and identify opportunities to cross-sell other Karma Miles verticals, services, experiences and events.
- Execute offline marketing activities across Gurgaon, Noida and Delhi NCR.
- Represent Karma Miles at events, community gatherings, exhibitions and residential activations.
- Maintain lead,



booking and customer records and track marketing and sales performance.
- Convert qualified enquiries into confirmed bookings through timely follow-ups.

Qualifications

- Candidate with robust communication and relationship-building skills.
- Graduate or postgraduate qualification in Psychology, Social Work, Sociology, Hospitality or Paramedical fields.
- Experience in sales, business development, relationship management, hospitality, events or customer experience is preferred.
- Comfortable with field sales, networking and meeting people in person.
- Strong follow-up skills and a results-oriented approach.
- Warm, patient, compassionate, and trustworthy, with strong communication skills
- Well-groomed, punctual, dependable, and calm under pressure
- Physically fit and comfortable travelling across Gurgaon, Noida, and Delhi NCR
- Owns a smartphone and is comfortable using WhatsApp, Google Maps, ride-booking and digital payment apps.
- Respects the senior's independence and guides rather than takes over
- A valid driving licence is preferred.

What Makes You a Great Fit

- You enjoy building genuine relationships and meeting people.
- You are comfortable taking conversations from an introduction to a booking.
- You are proactive about finding customers and partnerships.
- You are comfortable working towards clear targets.
- You can represent the brand confidently in offline settings.

This Role Does Not Include To maintain professional boundaries and dignified companionship:

- No personal hygiene, bathing, or toileting assistance.
- No domestic maid work, housekeeping, or cooking.

This is an intellectual, emotional, and relationship manager level role, not a domestic help or clinical nursing role.

📌 Seniors Experience Associate (Gurugram)
🏢 Karma Miles
📍 Gurugram