Senior Steward – Food & Beverage Service

Department

Restaurant Operations / Food & Beverage

Reports To

Restaurant Captain / Assistant Restaurant Manager / Restaurant Manager

Location

Mumbai, Maharashtra

Job Purpose The Senior Steward is responsible for delivering efficient, professional, and warm guest service while ensuring smooth day-to-day restaurant operations. The role involves supervising service standards, supporting the Captain and management team, coordinating with the kitchen and bar, and ensuring every guest receives a memorable dining experience.

Key ResponsibilitiesGuest Service

- Welcome and assist guests with a warm, professional, and courteous approach.
- Provide knowledgeable and attentive table service throughout the guest journey.
- Present menus, explain dishes, beverages, promotions, and special recommendations when required.
- Take accurate food and beverage orders and ensure timely service.
- Monitor guest satisfaction and proactively attend to guest requests or concerns.
- Maintain professional communication and etiquette with guests at all times.
- Handle guest feedback promptly and escalate complaints to the Captain or Manager when required.

Restaurant Operations
- Ensure tables, service stations, cutlery, crockery, glassware, and equipment are properly arranged before service.
- Maintain high standards of cleanliness, hygiene, grooming, and restaurant presentation.
- Ensure smooth coordination between the service team, kitchen, bar, and stewarding department.
- Assist in opening and closing procedures as per restaurant SOPs.
- Ensure proper mise-en-place is completed before each service period.
- Monitor table turnover and ensure tables are cleared and reset efficiently.
- Support the Captain in maintaining smooth floor operations during peak hours.





Team Support & Supervision
- Guide and support Stewards and junior service staff during operations.
- Assist in training new team members on service standards, SOPs, menu knowledge, and guest handling.
- Monitor team grooming, punctuality, discipline, and service standards.
- Allocate tasks to junior stewards when required.
- Lead by example and maintain a positive and professional team environment.

Food & Beverage Knowledge
- Maintain excellent knowledge of the restaurant's food and beverage menu.
- Understand ingredients, preparation methods, allergens, portion sizes, and applicable menu specifications.
- Stay updated on daily specials, promotions, events, and menu changes.
- Coordinate with the kitchen and bar to ensure accurate and timely order execution.

Billing & Cash Handling
- Ensure guest bills are presented accurately and professionally.
- Assist with billing and payment procedures as required.
- Verify orders against bills and report discrepancies immediately.
- Follow all restaurant policies related to cash, discounts, voids, complimentary items, and payment handling.

Hygiene & Safety
- Follow all food safety, hygiene, and workplace safety standards.
- Maintain personal grooming according to restaurant standards.
- Ensure service areas remain clean, organized, and hazard-free.
- Report any equipment damage, maintenance issues, spills, breakages, or safety concerns immediately.




- Follow proper procedures for handling glassware, crockery, and service equipment.

Key Skills & Competencies
- Excellent guest service and communication skills
- Strong knowledge of restaurant service operations
- Positive food and beverage knowledge
- Leadership and team coordination skills
- Ability to handle high-volume operations
- Strong attention to detail
- Problem-solving and guest complaint-handling abilities
- Professional grooming and personality
- Ability to work under pressure
- Good interpersonal and organizational skills
- Knowledge of POS systems is preferred

Qualification & Experience
- Minimum 2–4 years of experience in restaurant or hospitality operations.
- Experience in a premium, casual-dining, fine-dining, or high-volume restaurant is preferred.
- Diploma/Degree in Hotel Management or Hospitality Management is an advantage.
- Candidates with strong practical restaurant service experience may also be considered.

Working Conditions
- Willingness to work in rotational shifts, including weekends and public holidays.
- Ability to work extended hours during peak operations and special events.
- Must maintain professional grooming and conduct at all times.

Performance Expectations The Senior Steward will be expected to consistently deliver:
- Excellent guest satisfaction
- Efficient and accurate table service
- Strong teamwork and communication
- High standards of hygiene and presentation
- Effective support to the Captain and restaurant management
- Consistent adherence to restaurant SOPs
- Professional and positive guest interactions

Pay: ₹8,600.00 - ₹20,000.00 per month

Benefits

- Versatile schedule
- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Senior Steward (Andheri East)
🏢 King's Empire Restaurants LLP Brands
📍 Andheri East