Key Responsibilities:

- Develop and implement the overall QA strategy, quality framework, standards, SOPs and audit methodology for Jio Arogya.

- Establish quality benchmarks for Patient Journey, clinical services, diagnostics, medicines, centre operations and patient safety.

- Lead the Quality Manager and QC team and ensure effective execution of the quality audit programme.

- Review audit findings, major deviations, incidents and recurring quality issues and drive corrective and preventive actions.

- Oversee CAPA, root-cause analysis and closure of critical quality observations within defined timelines.

- Monitor quality KPIs, trends, patient complaints and audit results and provide management with improvement recommendations.

- Coordinate with Medical, Operations, Diagnostics, Training, Supply Chain, HR and Compliance teams on quality-related matters.

- Ensure readiness for internal, regulatory, accreditation and external audits and monitor closure of observations.

- Develop and review quality policies, SOPs, checklists and control mechanisms based on operational requirements.





- Drive quality training and awareness programmes based on identified gaps and audit outcomes.

- Identify quality and patient-safety risks and establish appropriate preventive controls.

- Lead continuous quality improvement initiatives to improve service consistency, patient experience and operational effectiveness.

- Prepare and present quality MIS, audit dashboards and key risk/issue reports to senior management.

Qualification &

- Experience:

- Graduate/Postgraduate in Healthcare Management, Quality Management, Pharmacy, Nursing, Life Sciences or relevant field.

- Relevant senior-level experience in healthcare quality, hospital, diagnostics or healthcare operations.

- Knowledge of NABH, NABL or other applicable healthcare quality standards preferred.

Key Skills:

- Quality Assurance Leadership

- Healthcare Quality &
- Patient Safety

- Audit &

- Accreditation Management

- CAPA &

- Root Cause Analysis

- SOP &

- Quality Framework Development

- Risk Management

- Quality Analytics &

- MIS

- Team Leadership

📌 Senior Quality Head - Mumbai
🏢 Lifenity Health
📍 Mumbai