Type: Full-Time, Senior

Schedule: Indian Standard Time (IST)

Openings: Two

About Us

At EliteOps, we specialize in Secure Access Service Edge (SASE) solutions, helping organizations transform and manage their network and security infrastructure. We support complex enterprise environments across multiple platforms while investing heavily in the continued development of our team.

As we continue to grow, we are looking for two experienced professionals to join us as Senior Optimize Engineers. In this role, you will resolve incidents, execute configuration changes, support complex customer environments, and provide guidance to junior team members.

Why Join Us?

- Experienced Team: Work alongside skilled engineers and security professionals in a collaborative environment.
- Continuous Growth: Strengthen your knowledge across multiple SASE and cloud security platforms through hands-on experience.
- Meaningful Impact: Help resolve real customer issues and support critical enterprise environments.
- Leadership Opportunities: Mentor Junior Empower Engineers and contribute to their technical development.
- Career Development: Continue advancing your technical and leadership skills within the growing field of SASE and cybersecurity.

What Are the Expectations?

As a Senior Optimize Engineer, you will be expected to:

- Build and maintain strong knowledge of SASE and cloud-based security across multiple platforms.
- Resolve standard and complex incidents, escalating issues appropriately when additional support is required.
- Independently execute configuration changes in accordance with established change management procedures.
- Apply certification knowledge and technical experience within live customer environments.
- Ensure every change is complete, accurate,



and ready for review by the Empower Director or Empower Operations Lead.
- Support and mentor Junior Empower Engineers when appropriate.
- Serve as a reliable escalation resource for complex technical or customer issues.
- Maintain composure and sound judgment in fast-paced or high-pressure situations.

What Are the Daily Responsibilities?
- Monitor assigned ticket queues and actively work customer incidents.
- Troubleshoot network and security-related issues across supported SASE platforms.
- Document incident resolutions according to EliteOps Standard Operating Procedures.
- Execute supervised and independent configuration changes within customer environments.
- Process change management requests accurately and efficiently.
- Participate in peer change reviews and provide helpful technical feedback.
- Collaborate with Empower, Optimize, and Operate resources on escalated or complex issues.
- Maintain accurate records within ticketing and change management systems.
- Guide junior engineers through troubleshooting, documentation, and escalation processes.
- Continue training on supported platforms and emerging SASE technologies.

What We’re Looking For

Candidates must be located in or able to consistently work Indian Standard Time (IST) hours.

- Technical Experience: Strong experience in network security, technical support, or a related field, with the ability to troubleshoot and resolve complex issues.
- Platform Experience:



Hands-on experience with at least one SASE or cloud security platform, such as Zscaler, Palo Alto Networks, or Netskope. Experience across multiple platforms is a plus.
- Certifications: At least one relevant technical certification in Zscaler, Palo Alto Networks, Netskope, networking, cybersecurity, or a related technology is strongly preferred.
- Change Management: Experience completing configuration changes and following formal change management procedures.
- Ticket Management: Experience using ticketing systems to document, prioritize, track, and resolve customer issues.
- Leadership Skills: The ability to guide and mentor junior team members while encouraging consistent, high-quality work.
- Communication Skills: Explicit written and verbal communication, strong documentation habits, and a customer-focused approach.
- Problem-Solving Skills: A proactive mindset and the ability to make thoughtful decisions in live customer environments.
- Education: A degree in technology or a related field is preferred but not required.

What You’ll Gain

- Hands-on experience supporting complex enterprise environments.
- Continued learning across multiple SASE and cloud security platforms.
- Opportunities to mentor junior engineers and grow as a technical leader.
- Support and guidance from experienced cybersecurity professionals.
- A meaningful role that directly contributes to customer satisfaction and operational success.

Equal Opportunity Employer: EliteOps celebrates diversity and is committed to creating an inclusive environment for all employees. We encourage applications from professionals with a wide range of backgrounds and experiences who are interested in making an impact in SASE and cybersecurity.

📌 Senior Optimize Engineer (India)
🏢 EliteOps
📍 India