Company Description

Kimirica is a luxury lifestyle brand focused on thoughtful self-care, offering unique fragrances, premium vegan formulations, and creatively designed products that bring moments of happiness into everyday life. The brand is 100% vegan, cruelty-free, and paraben-free, emphasizing wellness, ethics, and sustainability in every product. Loved and trusted by leading luxury hotels and resorts worldwide, Kimirica has grown into a quintessential Indian brand with a decade-long legacy.

The company innovates, formulates, and manufactures a diverse range of bath and body, skincare, home, wellness, and fragrance products, creating a holistic self-care experience for customers.

Role Description The Senior Customer Relationship Executive will manage and nurture key client relationships, ensuring an exceptional customer experience aligned with Kimirica’s luxury and wellness values. This full-time, on-site role in Indore involves handling customer inquiries, resolving issues, and proactively engaging clients to maintain high customer satisfaction and loyalty. The role includes coordinating with internal teams to address client needs, monitoring service quality,



and identifying opportunities to enhance the customer journey.

The executive will also support business relationship management activities, prepare client reports, and contribute to customer-centric process improvements.

Qualifications

- Strong customer service and customer satisfaction skills, with a focus on delivering a premium client experience.
- Experience in business relationship management and client relations to build, maintain, and grow key accounts.
- Excellent communication skills, including clear verbal and written interaction with diverse stakeholders.
- Ability to manage multiple client requests, prioritize tasks, and work collaboratively with cross-functional teams.
- Previous experience in hospitality, luxury brands, wellness, or lifestyle industries is an advantage.
- Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field preferred.
- Robust problem-solving skills, attention to detail, and a customer-first mindset.
- Comfort with basic CRM tools and reporting to track client interactions and performance metrics.

📌 Senior Customer Relationship Executive (Indore)
🏢 Kimirica
📍 Indore