- Handling customer queries(calls/tickets)
- Strong verbal and written communication skills for clear interaction with customers and internal teams
- Address customer complaints, concerns or issues in a skilled, empathetic manner and work towards resolving them quickly.
- Strong focus on customer satisfaction, with the ability to remain calm, empathetic, and skilled even in challenging situations.
- Ability to build and maintain relationships with customers, ensuring their needs are addressed promptly and effectively.
- Strong attention to detail and ability to handle multiple inquiries or tasks at once without compromising quality.
- Familiarity with real estate terms, processes, and regulations (knowledge of local market trends and property types is a plus)
- Ability to learn and keep up with changes in real estate laws, policies, and industry standards.
- Experience with Microsoft Office, Sales force, SAP is a plus