BPO Compliance Senior Associate Key Responsibilities: 1.

Contractual Compliance

Monitoring • Review partner contracts for validity (dates, sign-offs), accuracy and operational obligations (SLAs, reporting, data handling, risk controls, performance standards).

- Maintain a structured tracker of compliance requirements and verify adherence against documented commitments.
- Monitor compliance status, identify gaps, and track remediation actions until closure.
- Conduct periodic compliance checks against control policies, documentation standards, and audit expectations. 2.

Operational Controls

Support • Assist in implementing the Operations Control Policy Framework across partner categories.

- Validate partner evidence on operational controls, ensuring completeness, accuracy, and timely submission.
- Support internal reviews to verify that partners meet the required operational control maturity.
- Maintain an up to date roster of partner SPOCs to ensure seamless operational connectivity and communication.
- Due Diligence &
- Onboarding Support • Execute standardized operational due diligence checklists during new partner onboarding.
- Collect, validate, and maintain documentation required for operational readiness.
- Ensure all onboarding control checkpoints are completed prior to activation.
- Risk Assessment &
- Issue Tracking • Support operational risk assessments for new and existing partners by gathering data, validating documentation, and maintaining risk logs.
- Track remediation items arising from operational assessments, audits, and compliance reviews.
- Prepare risk summaries and updates for the Ops Control Lead.
- Documentation &
- Audit Readiness • Establish and maintain a centralized, continuously updated repository of all partner contracts, ensuring accuracy, version control, and easy accessibility for authorized stakeholders.
- Create and maintain a concise “Partner on a Page” summary for each partner contract, capturing key operational, compliance,



and performance related contractual requirements in a transparent and standardized format.
- Maintain thorough audit trails for controls, evidence, and partner documentation in accordance with corporate standards.
- Prepare evidence packages for internal audits, external audits, and regulatory reviews.
- Ensure all compliance and operational records remain audit ready.
- Reporting &
- Analytics • Update compliance dashboards, risk trackers, and partner control scorecards.
- Devise and manage the EWS to highlight contracts approaching renewal at least 3 months in advance.
- Analyze trends, identify recurring compliance issues/gaps, and suggest improvement opportunities.
- Prepare monthly/quarterly compliance reports for the Ops Control Lead and senior stakeholders. 7.

Stakeholder

Coordination • Collaborate with Legal, Compliance, Risk, Procurement, Partner Management, and Audit teams to collect information and validate contractual compliance.

- Support the Ops Control Lead during cross functional reviews and governance checkpoints.
- Follow up with partner operations teams to close pending compliance documentation or missing control evidence.

Required Qualifications &

Experience • Bachelor’s degree in business administration, Commerce, Operations, Risk Management, Law, or a related field.

- 2–4 years of experience in operational compliance, partner management, operations audit, or operational risk.
- Strong understanding of operational controls, contractual obligations, and compliance documentation process.
- Ability to interpret contractual requirements and translate them into actionable compliance items.
- Strong analytical skills with proficiency in Excel, reporting tools, and documentation management.
- Experience collaborating with cross functional teams in a matrixed or global environment.
- Excellent communication, organization, and follow through skills. Nice to Have • Exposure to shared services, BPO environments, or partner ecosystem operations.
- Experience supporting audits, due diligence, or third party risk assessments.
- Certifications in operations, compliance or risk.

Experience Level Mid Level

📌 Senior Associate - Finance & Accounting Operations (Hyderabad)
🏢 NTT DATA Global Delivery Services
📍 Hyderabad