Job SummaryAbout the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.
Key Responsibilities
- Handle inbound voice calls and provide qualified technical support to global users.
- Troubleshoot issues related to:
- IT Service Desk operations
- MS Office &
- Log, track, and follow up on incidents until resolution.
- Ensure excellent customer experience on every call.
Required Experience &
• Skills
Mandatory:
- Minimum 1 year experience in an International Voice Process (USA or UK)
- Minimum 1 year experience in International Voice Technical Support
Technical Skill Requirements (Mandatory):
- IT Service Desk knowledge
- MS Office & Office 365 troubleshooting
- VPN Support
- Basic Networking concepts
- Desktop/system troubleshooting
- Browser & software issue resolution
- Antivirus & printer troubleshooting
- Familiarity with OneDrive, OneNote
- Knowledge of MFA & VDI environments
- Ability to handle technical questionnaire during evaluation
Work Requirements
- Willingness to work 5 days a week from office
- No Work-from-Home option
- Comfortable working in US (Night) Shift
- Open to working from Bangalore or Hyderabad client locations
Client Location Addresses Bangalore:
Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103
Hyderabad:
Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032
📌 Senior Administrator - English, Arabic, Microsoft Windows (India)
🏢 HCL Technologies
📍 India
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