We are seeking a dedicated Sea and Air Freight Customer Service Executive to join our team in the Mumbai Region, Maharashtra. The ideal candidate will have a strong background in customer service within the freight industry, specifically focusing on both sea and air freight operations. This role is crucial in ensuring that our clients receive exceptional service and support throughout their shipping processes.

Key Responsibilities

- Serve as the primary point of contact for customers regarding sea and air freight inquiries, providing timely and accurate information.

- Coordinate with shipping lines, airlines, and other logistics partners to ensure smooth operations and timely deliveries.
- Handle customer complaints and resolve issues efficiently, maintaining a high level of customer satisfaction.
- Prepare and manage shipping documentation, ensuring compliance with all regulations and requirements.
- Collaborate with internal teams to optimize freight processes and improve service delivery.




- Maintain accurate records of customer interactions and transactions in the companys database.

Required Skills

- Proven experience in sea and air freight customer service.
- Robust communication and interpersonal skills to effectively interact with clients and partners.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in using logistics software and tools for tracking shipments and managing customer data.
- A proactive approach to problem-solving and a commitment to delivering excellent customer service. If you are passionate about the logistics industry and have the required experience, we encourage you to apply for this exciting opportunity to contribute to our team and help us deliver outstanding service to our customers.

This job is provided by Shine.com

📌 Sea and Air Freight Customer Service Executive (Mumbai)
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📍 Mumbai