Job Title: Sales & Order Coordination Executive

Department: Sales / Operations

Location: CBD Belapur, Navi Mumbai

Employment Type: Full-time

About the Role

We are looking for a Sales & Order Coordination Executive to manage day-to-day customer enquiries, quotations, order follow-ups and coordination between customers, our purchasing team and dispatch team.

The candidate will be responsible for ensuring that customer enquiries are properly recorded, quotations are sent on time, orders are followed up and customers receive timely updates until the material is dispatched.

Key Responsibilities

- Monitor and respond to customer enquiries received through email and other communication channels.
- Enter and maintain new customer enquiries in Odoo ERP.
- Review enquiries and coordinate with the purchasing team for availability, pricing, delivery time and supplier quotations.
- Prepare and send quotations to customers.
- Follow up on pending quotations and customer requirements.
- Coordinate with the purchasing team for existing and confirmed orders.
- Track order progress from purchase confirmation until material is ready for dispatch.
- Handle customer calls and provide updates regarding quotation, order and delivery status.
- Communicate order status and expected delivery timelines to customers.
- Coordinate with the dispatch/logistics team for timely shipment of orders.
- Maintain proper records of enquiries, quotations, orders and customer communications in Odoo.
- Follow up internally to ensure customer commitments and delivery timelines are met.
- Escalate delays, shortages,



price issues or other order-related problems to the concerned team.
- Maintain professional and timely communication with customers.

Required Skills
- 3–5 years of experience in sales coordination, inside sales, order processing, customer support or sales operations.
- Good communication skills, especially written English.
- Good email drafting and customer communication skills.
- Comfortable speaking with customers over the phone.
- Good follow-up and coordination skills.
- Basic understanding of quotations, purchase orders and order processing.
- Working knowledge of MS Excel and MS Office.
- Experience with Odoo ERP will be an advantage.
- Ability to coordinate with multiple departments and suppliers simultaneously.
- Good attention to detail and ability to maintain accurate records.
- Ability to work independently and take ownership of assigned enquiries/orders.

Preferred Candidate Candidates with experience in industrial products, electrical/electronics, automation, engineering products, marine, shipping, or B2B trading will be preferred.

What We Expect The ideal candidate should be organised, responsive and comfortable with regular follow-ups. The role requires someone who can take ownership of an enquiry from the time it is received until the quotation, order processing and final dispatch are completed.

Key qualities:

Customer-oriented | Valuable follow-up | Organised | Responsible | Good communication | Quick learner | Detail-oriented

Pay: ₹20,000.00 - ₹34,000.00 per month

Work Location: In person

📌 Sales & Order Coordination Executive (CBD Belapur)
🏢 Seagear Marinetech
📍 CBD Belapur