About the CompanyGelikaps Lifesciences Limited is a GMP-certified manufacturer of Empty Hard Gelatin Capsules, committed to delivering quality products and building solid, long-term business relationships with customers.

About the RoleWe are looking for a proactive, organised and detail-oriented Sales Assistant to support our Sales and Business Development team in managing customer enquiries, coordinating orders, maintaining sales records and ensuring smooth day-to-day sales operations.

The ideal candidate should possess excellent communication, coordination, documentation and MS Excel skills, along with the ability to work effectively with customers and internal departments.

Key Responsibilities

- Sales Coordination: Provide day-to-day administrative and operational support to the Sales and Business Development team.
- Customer Relationship Management: Coordinate with existing and prospective customers, respond to enquiries and ensure timely follow-ups.
- Order Processing: Coordinate customer purchase orders, sales orders, order confirmations, dispatch schedules and delivery updates.
- Sales Documentation: Prepare quotations, proforma invoices, sales reports, customer records and other relevant sales documentation.
- Lead Management: Maintain and update customer databases, sales leads, enquiry records and follow-up trackers.
- Sales Reporting: Prepare daily, weekly and monthly sales reports, business updates, order status reports and performance summaries.
- Interdepartmental Coordination: Liaise with Production, Quality Assurance, Dispatch, Accounts and other departments to ensure timely order execution and customer satisfaction.
- Payment Follow-ups: Coordinate with the Accounts team and customers regarding outstanding payments, invoices and payment status.
- Data Management: Maintain accurate sales databases, customer information, pricing records and correspondence.
- Customer Communication: Handle customer calls, emails and routine business correspondence professionally.
- Market Research: Assist in collecting market information, competitor updates, customer insights and potential business opportunities.
- Management Support: Assist the Sales Manager and Business Development team with presentations,



meetings, travel coordination and other sales-related activities.
- Dispatch Coordination: Manage and coordinate day-to-day dispatch activities, including shipment planning, delivery schedules, transport arrangements and coordination with the Dispatch, Stores and Production teams.
- Order Fulfilment: Monitor order readiness, ensure timely dispatch of finished goods and coordinate with internal departments to meet customer delivery commitments.
- Dispatch Documentation: Prepare and maintain delivery challans, e-way bills, invoices, transport documents and other dispatch-related records, in coordination with the concerned departments.
- Dispatch Coordination: Manage and coordinate day-to-day dispatch activities, including shipment planning, delivery schedules, transport arrangements and coordination with the Dispatch, Stores and Production teams.
- Order Fulfilment: Monitor order readiness, ensure timely dispatch of finished goods and coordinate with internal departments to meet customer delivery commitments.
- Dispatch Documentation: Prepare and maintain delivery challans, e-way bills, invoices, transport documents and other dispatch-related records, in coordination with the concerned departments.
- Logistics & Tracking: Coordinate with transporters, track shipments, monitor delivery status and proactively resolve dispatch-related delays.
- Dispatch Reporting: Maintain dispatch registers, shipment trackers, delivery records and periodic dispatch reports, ensuring accuracy and timely updates to the Sales team and management.ogistics & Tracking: Coordinate with transporters, track shipments, monitor delivery status and proactively resolve dispatch-related delays.
- Dispatch Reporting: Maintain dispatch registers, shipment trackers, delivery records and periodic dispatch reports,



ensuring accuracy and timely updates to the Sales team and management.

Eligibility & Qualifications
- Bachelor's degree in Business Administration, Commerce, Marketing or a related discipline.
- 1–3 years of experience in sales coordination, sales administration, customer service or a similar role.
- Experience in manufacturing, pharmaceuticals or B2B sales environments will be preferred.
- Freshers with excellent communication, coordination and computer skills may also be considered.
- Good command of written and spoken English. Knowledge of Hindi and Gujarati will be an advantage.

Technical Skills
- MS Excel: Strong proficiency in Excel, including Pivot Tables, VLOOKUP/XLOOKUP, data management, sales trackers and reporting.
- MS Office: Good working knowledge of MS Word, PowerPoint and Outlook.
- Documentation: Excellent skills in preparing quotations, reports, presentations, correspondence and maintaining organised records.
- CRM & ERP: Familiarity with CRM software, ERP systems and sales tracking tools will be an advantage.
- Email Communication: Ability to draft professional business emails and communicate effectively with customers.

Key Competencies
- Excellent verbal and written communication skills.
- Strong organisational, coordination and multitasking abilities.
- High attention to detail and accuracy in documentation.
- Strong follow-up, time management and problem-solving skills.
- Customer-focused attitude and skilled interpersonal skills.
- Ability to work independently and collaboratively with cross-functional teams.
- Proactive approach, accountability and willingness to learn.

What We’re Looking ForA highly organised and dependable professional who can efficiently support sales operations, maintain accurate records, ensure timely customer follow-ups and facilitate seamless coordination between customers and internal departments.

The ideal candidate should be proficient in MS Excel, excellent in documentation and capable of managing multiple sales-related activities with minimal supervision.

Work Location: Padra, Vadodara, Gujarat

Job Type: Full-time | On-site

Experience: Minimum 1 Year

📌 Sales & Dispatch Coordinator (Padra)
🏢 Gelikaps lifesciences
📍 Padra