Key Responsibilities :-

1. Design quality and experiential learning programs or content on selling skills involving eLearning modules, live lab practice and handholding sessions
2. Delivery of sales skills and process specific training for recent hire batches which includes monitoring, mentoring and evaluating the participants’ progress
3. Responsible for new hire performance management on sales conversions that include classroom training, nesting and first 30 days production, gauging process and sales knowledge level, floor support assistance, monitoring transactions, individual coaching and feedback, refresher sessions, tracking trainees’ EWS
4. Manage batch level activities timely, that include: attendance tracking, day end reports, curriculum coverage, tracking trainees’ assessment scores
5. Conduct monthly sales transaction audits and share feedback to improve process knowledge, communication and soft skills
6. Evaluate new hire and floor sales performance to identify training effectiveness and training needs; simultaneously plugging opportunities back into New Hire Training
7.



Work closely with the Operations & Quality teams, to co-own team and unit level targets
8. Assess, identify and own agent level performances, training need identification, as well as agent churn and basis TNA / TNI, conduct monthly refreshers on process and sales for continuous improvement;
9. Responsible for New Hire Performance and Floor Intervention reporting dashboards including intelligent analysis on pre / post performance and needle movement
10. Responsible for conducting client training sessions for production agents and new hire training classes
11. Liaise with clients and other departments to drive key training project to improve sales performance
12. Perform operational activities such as processing sales contacts, transaction monitoring, participation in the process calibration sessions

Requirement :-

Graduate in any stream

Prior work experience as a Sales Trainer in the Insurance Industry.

📌 Sales Coach (Mumbai)
🏢 Concentrix
📍 Mumbai