· Acknowledge all enquiries received from clients as per the company email SOP
· Follow standard email format including approved fonts and communication guidelines
· Attach relevant catalogues and documents as per customer requirement
· Ensure attachments match the specific scope of enquiry
· Initiate further technical process or request additional information based on enquiry data
· Maintain proper and timely follow-up with customers
2. RFQ Study & Technical Input Preparation
· Review RFQ, technical specifications, and customer data
· If sufficient data is available, initiate technical data sheet and GA preparation
· If required data is missing, send RFQ / questionnaire and follow up
· After receiving completed RFQ, proceed with technical inputs and data sheet preparation
· Assist the design team in understanding requirements and basic system sizing
· Support preparation of GA drawings and technical data sheets
1. Technical Support & Data Coordination
- Coordinate with customer to collect technical data and specifications
- Support preparation of technical inputs for proposal and design
- Assist in gathering equipment details, process parameters,
and technical requirements
- Support identification of suitable technical solutions as per project requirements
4. Coordination & Communication · Coordinate with customers for technical discussions and clarifications
· Support client technical discussions and meetings
· Coordinate with internal teams (Design, Process, Projects, R&D;)
· Identify required internal resources for proposal preparation
5. Documentation & Compliance
· Maintain proper records of enquiries, estimations, and technical documents
· Ensure compliance with client specifications and company standards
6. Catalogue & Data Management
· Coordinate with IT department to maintain an updated catalogue library
· Ensure all catalogues and documents are latest revision
· Update current catalogues and replace old versions
· Ensure correct documents are used during client communication
7. Additional Responsibilities
· Support tender inputs and support bidding processes
· Support project handover to execution team after order finalization