Sales Advisor – Customer Consultation & Inside Sales

Company: Sanadana Herbals

Sanadana Herbals is looking for a Sales Advisor to handle customer enquiries, WhatsApp leads, phone calls, follow-ups, and sales conversions.

The ideal candidate should be confident in communicating with customers, understand their requirements, explain our products clearly, and guide them through the purchase process.

Responsibilities

- Handle customer enquiries through WhatsApp, phone calls, website enquiries, and other channels.
- Understand customer requirements and recommend suitable products based on company-approved product information.
- Explain product details, usage information, pricing, and purchasing process clearly.
- Follow up with interested customers and convert qualified leads into sales.
- Maintain regular follow-ups with customers who have not completed their purchase.
- Respond to customer questions professionally and promptly.
- Maintain accurate records of leads, follow-ups, conversations, and sales.
- Coordinate with the digital marketing team regarding incoming leads and campaign performance.
- Build good relationships with customers and encourage repeat purchases.
- Escalate questions requiring professional/medical advice to the appropriate person.
- Achieve assigned sales and conversion targets.

Requirements




- 1–3 years of experience in sales, inside sales, telesales, customer service, or a similar role.
- Good communication skills in Malayalam and English.
- Comfortable communicating with customers through WhatsApp and phone calls.
- Good listening and customer-handling skills.
- Ability to understand customer needs and explain information clearly.
- Comfortable working with sales targets and follow-ups.
- Basic computer skills.
- Willingness to learn about herbal/Ayurvedic products.

Preferred
- Experience in Ayurvedic, herbal, wellness, healthcare, FMCG, or pharmacy-related industries.
- Experience handling leads generated through digital marketing.
- Experience with WhatsApp Business, CRM, or lead-management systems.

What We Are Looking For We need someone who can take ownership of the complete customer journey:

Lead → Conversation → Follow-up → Conversion → Customer Relationship

This is a customer-facing sales role, so confidence, communication, patience, follow-up discipline, and the ability to convert genuine customer interest into sales are important.

Pay: ₹8,000.00 - ₹15,000.00 per month

Perks

- Cell phone reimbursement
- Paid sick time
- Paid time off

Work Location: In person

📌 Sales Advisor (Kozhikode)
🏢 SANADANA HERBALS PRIVATE
📍 Kozhikode