We are looking for a proactive and customer-focused Retention Executive to manage existing customers, understand their concerns, improve customer satisfaction, and build strong customer relationships.
Key Responsibilities
- Contact existing customers to understand their requirements and feedback.
- Build and maintain strong relationships with customers.
- Identify customer concerns and provide suitable solutions.
- Follow up with customers regarding unresolved issues and service requirements.
- Coordinate with Support, Sales, Product, and Technical teams to resolve customer issues.
- Conduct follow-up calls with inactive or dissatisfied customers.
- Maintain records of customer interactions, feedback, and follow-ups.
- Identify opportunities for upselling and cross-selling.
- Achieve monthly customer retention and engagement targets.
- Prepare and maintain daily activity reports / DSR.
Requirements
- Freshers are welcome to apply.
- Positive verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Good follow-up and convincing skills.
- Comfortable speaking with customers over the phone.
- Basic knowledge of MS Excel/Google Sheets is preferred.
- Positive attitude and willingness to learn.
- Target-oriented and self-motivated.
Salary ₹18,000 – ₹25,000 per month + Incentives, depending on skills and interview performance.