JD-Retail Operations & Key Accounts Manager

Location: Kochi

Experience: 4–7 Years

Key Responsibilities

- Oversee the day-to-day operations of multiple retail stores.
- Drive sales performance and ensure achievement of revenue and profitability targets.
- Monitor store KPIs and implement strategies to improve productivity and customer satisfaction.
- Recruit, train, coach, and develop Store Managers and retail teams.
- Ensure consistent implementation of company policies, SOPs, and operational standards.
- Maintain high standards of visual merchandising and brand presentation across all stores.
- Monitor inventory levels, stock replenishment, and minimize stock losses.
- Analyze sales reports, market trends, and customer insights to improve business performance.
- Coordinate with merchandising, marketing, HR, and operations teams to support business objectives.
- Conduct regular store audits and ensure compliance with company policies.
- Resolve customer escalations and maintain a high level of customer satisfaction.




- Prepare weekly and monthly business performance reports for management.

Requirements

- Bachelor's degree in Business Administration, Retail Management, or a related field.
- 4–7 years of experience in retail management, preferably managing multiple stores or regions.
- Strong leadership, team management, and coaching abilities.
- Proven experience in driving sales growth and achieving business targets.
- Excellent communication, analytical, and problem-solving skills.
- Solid understanding of retail operations, inventory management, and customer service.
- Proficiency in MS Excel and retail reporting tools.
- Willingness to travel extensively across assigned locations.

Preferred Experience

- Experience in luxury retail, watches, eyewear, fashion, jewellery, lifestyle, or premium retail brands.
- Experience in handling multiple store locations across regions.
- Strong business acumen with the ability to make data-driven decisions.

📌 Retail Operations & Key Accounts Manager (Kochi)
🏢 TIME HOUSE
📍 Kochi