We are looking for a Reservation Executive to join our team and handle hotel, resort, and private pool villa reservations. The ideal candidate should have good communication skills in Malayalam, solid coordination abilities, and a customer-focused approach.
Key Responsibilities
- Handle hotel, resort, and private pool villa reservations from enquiry to confirmation.
- Coordinate with guests and property partners to check availability, rates, and booking details.
- Manage booking confirmations, amendments, cancellations, and related guest requests.
- Coordinate with hotels, resorts, and villa properties to ensure smooth reservation processing.
- Follow up on enquiries and convert them into confirmed bookings.
- Maintain accurate booking records, availability, rates,
and payment details.
- Communicate professionally with guests through phone calls, WhatsApp, email, and other communication channels.
- Resolve reservation-related issues and provide timely solutions to guests and property partners.
- Coordinate with the operations and sales teams to ensure a smooth guest experience.
- Maintain good relationships with property partners and assist in developing new property tie-ups when required.