Company Description Mahindra Holidays & Resorts India Limited (MHRIL), part of the USD 20.7 billion Mahindra Group, is a leading vacation ownership company in India. Through its flagship brand Club Mahindra, the company serves over 250,000 members across more than 100 resorts in India and international destinations including Dubai, Thailand, Singapore, Malaysia, Sri Lanka, Bhutan, Finland, Sweden, Spain, and the USA. Club Mahindra focuses on creating memorable family holidays and “magical moments” for its members.

With over 500 unique “Only at Club Mahindra” experiences, the company emphasizes quality, hospitality, and customer delight. MHRIL offers a dynamic environment for professionals interested in travel, customer relationship management, and experiential hospitality.

Role Description The Relationship Manager is a full-time, on-site role based in Mysore, responsible for building and nurturing long-term relationships with Club Mahindra members. The role involves engaging with members to understand their holiday preferences, assisting with bookings and reservations, and ensuring high levels of satisfaction before, during, and after their stays.

The Relationship

Manager will handle member queries and concerns, provide information on resort offerings and experiences, and promote relevant membership advantages and upgrades in a consultative manner. Daily tasks include maintaining accurate member records,



coordinating with resort operations and central teams, and following up proactively to enhance member loyalty and retention. The role requires regular interaction in person and over phone/email, with a strong focus on service excellence and professional conduct.

Qualifications

- Candidates should possess strong customer relationship management and client servicing skills, with a focus on hospitality or travel services.
- Candidates should possess effective communication and interpersonal skills, including the ability to present information clearly and handle member queries with empathy and professionalism.
- Candidates should possess sales and upselling abilities, including consultative selling, negotiation, and basic knowledge of membership or subscription-based models.
- Candidates should possess organizational and administrative skills, including maintaining records, using CRM or booking systems, and managing time and priorities efficiently.
- Relevant qualifications such as a bachelor’s degree in hospitality, business, marketing, or a related field are preferred, along with prior experience in customer-facing roles.
- Ability to work on-site in Mysore, collaborate with cross-functional teams, and adapt to a fast-paced, member-focused environment is essential.
- Minimum 6 months or 1 year of sales experience is required

📌 Relationship Manager (Mysuru)
🏢 Mahindra Holidays u0026 Resorts India
📍 Mysuru