Company Description IBA Edu is a premier e-learning provider focused on preparing professionals for careers in the Banking and Financial Services (BFSI) industry. The organization specializes in practical, simulation-based training that transforms learners into confident frontline banking professionals. Core training areas include retail and corporate banking operations, KYC, compliance, documentation, customer handling, and soft skills.

Role Description The Relationship Manager role at IBA Edu is a full-time, in office position based in Chennai.

The Relationship

Manager will manage and nurture relationships with students, corporate partners, and institutional stakeholders, ensuring high levels of satisfaction and engagement. Daily responsibilities include counseling prospective learners, guiding them through course selection, onboarding, and progression, while responding to inquiries and providing timely updates. The role also involves coordinating with internal teams on admissions, placement support, and learner success initiatives, as well as tracking relationship metrics and sharing insights to improve services.

The Relationship

Manager will represent IBA Edu in meetings, events, and outreach activities,



promoting programs and supporting long-term partnerships in the BFSI education ecosystem.

Qualifications

- Strong relationship management and customer service skills, with the ability to build trust and maintain long-term stakeholder connections.
- Effective communication and interpersonal skills, including confident presentation abilities and clear written and verbal communication.
- Organizational and coordination skills, with experience handling multiple accounts, follow-ups, and documentation in a structured manner.
- Basic understanding of the Edtech domain or a strong interest in online courses and edtech subscription, with willingness to learn industry concepts.
- Proficiency in common office and collaboration tools (e.g., email, spreadsheets, CRM or student management systems) and comfort with digital platforms.
- Experience in counseling, sales, academic advising, or account management in education or services sectors is an advantage.
- Bachelor’s degree in business, commerce, management, or a related field; relevant experience in lieu of formal education may be considered.
- Ability to work on-site in Chennai, collaborate with cross-functional teams, and maintain a professional, learner-centric approach.

📌 Relationship Manager (Chennai)
🏢 IBA EDU
📍 Chennai