Salary: ₹14,000–₹20,000 per month + Performance Incentives
Job Purpose
JUMCO is looking for a friendly, organized and energetic Receptionist cum Telecaller to manage front-office activities, handle incoming calls and support customer lead generation and follow-ups.
The person will be an important first point of contact for customers, suppliers, visitors and business enquiries.
Key ResponsibilitiesFront Office & Reception
- Welcome and assist customers, suppliers and visitors professionally.
- Handle incoming calls and direct them to the appropriate team member.
- Maintain visitor records.
- Receive and coordinate courier/document deliveries.
- Maintain basic reception and office records.
- Ensure the reception area is clean and organized.
- Coordinate appointments and meetings when required.
Telecalling & Customer Follow-up
- Make outbound calls to prospective customers and business leads.
- Follow up on enquiries generated through JUMCO's website, WhatsApp, social media and other channels.
- Introduce JUMCO and its products to potential customers.
- Understand customer requirements and collect necessary details.
- Share enquiries and qualified leads with the sales team.
- Follow up with customers regarding quotations, samples and orders.
- Maintain proper records of all calls and follow-ups.
- Remind existing customers about repeat orders when required.
Customer Coordination
- Handle basic customer queries professionally.
- Coordinate with sales, warehouse and delivery teams.
- Inform customers about order status when required.
- Escalate complaints or significant issues to the concerned team.
- Maintain good customer relationships.
Data & Reporting
Maintain daily records of
- Calls made
- Calls received
- New leads
- Qualified leads
- Follow-ups completed
- Enquiries received
- Orders generated
- Pending follow-ups
- Customer feedback
Prepare a simple daily/weekly report for management.
Required Skills
- Good Tamil and English communication
- Pleasant and confident telephone manner
- Basic computer knowledge
- MS Excel / Google Sheets
- WhatsApp and email communication
- Good listening skills
- Ability to speak confidently with customers
- Good follow-up discipline
- Basic typing and data-entry skills
Preferred Candidate Experience in any of the following is an advantage:
- Telecalling
- Reception
- Customer service
- FMCG
- Grocery
- Retail
- B2B sales
- HORECA
- E-commerce
Freshers with excellent communication skills and a positive attitude may also apply. Key Performance Indicators The candidate will be evaluated on:
- Number of quality calls made
- Qualified leads generated
- Follow-up completion
- Enquiry-to-order conversion
- Customer response time
- Accuracy of customer records
- Call handling quality
- Customer service
- Attendance and punctuality
- Overall office coordination
Working Style The role requires someone who is:
- Friendly
- Responsible
- Well-organized
- Confident
- Patient
- Target-oriented
- Good at follow-up
- Comfortable speaking to recent customers