We are seeking a motivated professional for the role of RBL Collections – Sales Voice within the IT Services sector. This position is pivotal in driving revenue growth through effective debt recovery and sales initiatives. The ideal candidate will serve as the primary point of contact for clients, utilizing solid communication abilities to negotiate payment terms, resolve account discrepancies, and maintain positive customer relationships while adhering to strict compliance standards.
Responsibilities
- Engage with clients via telephone to discuss outstanding balances and facilitate timely payments.
- Employ persuasive techniques to negotiate repayment plans and settlement agreements.
- Actively listen to customer concerns to identify root causes of non-payment and offer viable solutions.
- Maintain accurate records of all interactions and transactions using internal database systems.
- Adhere to regulatory guidelines and company policies regarding debt collection practices.
- Provide exceptional customer service to ensure a positive experience despite the sensitive nature of the role.
- Collaborate with internal teams to resolve complex account issues and update customer profiles.
Requirements
Requirements:
- Demonstrated proficiency in negotiation and convincing skills to achieve collection targets.
- Strong verbal communication abilities with a clear and professional speaking voice.
- Active listening capabilities to understand client situations and respond appropriately.
- Fundamental knowledge of computer operations and familiarity with CRM software.
- Experience or certification in Customer Relationship Management (CRM) principles.
- Valid DRA (Debt Recovery Agent) Certification or willingness to obtain it.
- Proven background in sales voice operations or debt collection activities.