1. VISUAL QUALITY CONTROL

Since the company manufactures critical automobile components, the Quality Manager must establish strong visual inspection discipline.

Responsibilities include

- Develop approved visual standards and defect samples.
- Define acceptable and unacceptable visual limits.
- Train inspectors and operators on visual defects.
- Ensure adequate lighting and proper inspection conditions.
- Establish defect photographs / visual standards at inspection stations.
- Ensure inspectors understand customer-specific appearance requirements.
- Prevent subjective inspection decisions by establishing clear acceptance criteria.
- Periodically validate inspectors' understanding and inspection effectiveness.
- Conduct layered verification of visual inspection activities.

1. FINAL INSPECTION & PRE-DISPATCH QUALITY

The Quality Manager shall ensure that only fully conforming products are dispatched.

Responsibilities include

- Establish final inspection procedures.
- Ensure inspection against:
- Drawing
- Customer specification
- Approved sample
- Control Plan
- Work instruction
- Packaging standard
- Ensure correct quantity verification.
- Ensure proper identification and traceability.
- Verify batch / lot information wherever applicable.
- Ensure rejected, reworked and approved materials are clearly segregated.
- Verify all required inspection reports before dispatch.
- Implement release authority for final product.
- Ensure no material is dispatched without required quality clearance.

1. CUSTOMER COMPLAINT MANAGEMENT

The Quality Manager shall take complete ownership of customer complaints.

Responsibilities include

- Immediately communicate customer complaints to relevant departments.
- Establish containment action without delay.
- Identify affected lots, production periods, machines and batches.
- Stop further dispatch wherever necessary.
- Investigate the actual root cause.
- Use structured problem-solving methods such as:
- 5 Why
- Fishbone Analysis
- 8D
- Pareto Analysis
- Why-Why Analysis
- Implement permanent corrective actions.
- Verify effectiveness of corrective actions.
- Prepare professional customer response reports.
- Maintain complete complaint history.
- Monitor recurring complaints and ensure they are not repeated.
- Conduct lessons-learned activities across similar products and processes.

1. CUSTOMER QUALITY REQUIREMENTS

The Quality Manager shall ensure complete understanding and implementation of customer-specific requirements.

This includes

- Customer specifications
- Customer quality standards
- Special characteristics
- Packaging requirements
- Traceability requirements
- Inspection requirements
- PPAP requirements
- Change-management requirements
- Customer portals / reporting requirements
- Customer audit requirements

The Quality Manager shall ensure that changes in customer requirements are communicated to all concerned departments and incorporated into relevant documents and processes.
1. APQP / PPAP RESPONSIBILITIES

For new products, development projects and process changes, the Quality Manager shall coordinate and ensure appropriate quality planning.

Responsibilities include

- APQP coordination
- Process Flow Diagram
- PFMEA
- Control Plan
- Work Instructions
- Inspection Standards
- MSA requirements
- Capability studies
- PPAP documentation
- Sample inspection
- Dimensional reports
- Material reports
- Performance test reports
- Process validation
- Run-at-Rate support
- Customer submission and approval

No new product or significant process change should be released without required quality evaluation and approval.
1. SPC & PROCESS CAPABILITY

The Quality Manager shall establish effective statistical monitoring for critical characteristics.

Responsibilities include

- Identify critical and special characteristics.
- Establish SPC requirements.
- Monitor process capability.
- Review Cp / Cpk where applicable.
- Identify process trends before defects occur.
- Conduct capability studies.
- Ensure corrective action where process capability is inadequate.
- Train quality and production personnel on basic statistical concepts.

1. INTERNAL QUALITY AUDITS

The Quality Manager shall plan and conduct internal audits.

This includes

- System audits
- Process audits
- Product audits
- Layered process audits
- 5S / discipline-related quality checks
- Documentation audits
- Traceability audits

Responsibilities include:
- Prepare audit schedules.
- Conduct audits objectively.
- Record non-conformities.
- Assign responsibility and target dates.
- Follow up corrective actions.
- Verify effectiveness.
- Escalate overdue actions.

1. IATF / ISO QUALITY MANAGEMENT SYSTEM

The Quality Manager shall be responsible for maintaining the effectiveness of the Quality Management System.

Responsibilities include

- Maintain IATF 16949 / applicable quality-system requirements.
- Ensure controlled documentation.
- Maintain quality procedures and records.
- Coordinate certification audits.
- Coordinate surveillance / recertification audits.
- Close audit findings within agreed timelines.
- Maintain evidence of effective implementation.
- Ensure compliance with customer-specific requirements.
- Promote risk-based thinking throughout the organization.

1. SUPPLIER QUALITY MANAGEMENT





The Quality Manager shall work closely with Purchase and supplier teams to improve supplier quality.

Responsibilities include

- Monitor supplier rejection.
- Establish supplier quality ratings.
- Conduct supplier evaluations.
- Communicate quality problems to suppliers.
- Demand corrective action for repeated issues.
- Support supplier process improvement.
- Conduct supplier audits where required.
- Monitor supplier PPAP / change approvals.
- Prevent repeated supply of defective material.

1. TRACEABILITY

The Quality Manager shall establish and maintain complete traceability wherever required. Traceability should include, as applicable:
- Part number
- Batch / lot number
- Date
- Shift
- Machine
- Mould
- Raw material batch
- Insert batch
- Operator
- Inspector
- Production quantity
- Rejection quantity
- Rework quantity
- Dispatch details

Records shall be sufficiently reliable to identify affected material quickly in case of a quality issue.
1. QUALITY TEAM MANAGEMENT

The Quality Manager shall lead, train and control the complete Quality Department.

This includes

- Quality Engineers
- Quality Inspectors
- Visual Inspectors
- Final Inspection Personnel
- In-process Inspectors
- Trainees / Junior Quality Personnel

Responsibilities include:
- Allocate duties.
- Define responsibilities clearly.
- Establish shift-wise quality coverage.
- Monitor attendance and discipline.
- Conduct performance reviews.
- Identify training requirements.
- Develop employee competency.
- Cross-train personnel.
- Establish accountability for missed inspections or incorrect acceptance/rejection decisions.

1. NON-CONFORMING MATERIAL CONTROL

The Quality Manager shall establish strict controls for non-conforming products.

Responsibilities include

- Immediate identification.
- Physical segregation.
- Proper tagging.
- Quarantine / hold system.
- Disposition approval.
- Rework authorization.
- Scrap authorization.
- Re-inspection after rework.
- Prevention of accidental mixing.
- Maintenance of non-conformance records.

No rejected or suspect material should be allowed to return to normal production without proper disposition and approval.
1. QUALITY KPI / PERFORMANCE MONITORING

The Quality Manager shall establish and review measurable quality KPIs.

Key KPIs may include

KPIObjectiveCustomer PPMContinuous reductionCustomer ComplaintsMinimum / Zero repeat complaintsInternal Rejection %Continuous reductionRework %Continuous reductionScrap %Continuous reductionFirst Pass YieldContinuous improvementProcess CapabilityMeet applicable requirementsSupplier RejectionContinuous reductionAudit NCsTimely closureRepeat ComplaintsZero recurrenceCalibration Compliance100%First Piece Approval Compliance100%Final Inspection Compliance100%Traceability Compliance100%Corrective Action Closure100% within target date24. DAILY RESPONSIBILITIES The Quality Manager shall review, as applicable:
- Previous day's rejection
- Customer complaints
- In-process rejection
- Final inspection status
- Dispatch quality status
- Machine-wise defects
- Part-wise rejection
- Shift-wise quality performance
- Pending corrective actions
- Calibration status
- Non-conforming material
- Production quality concerns
- Supplier quality issues
- Quality manpower availability

The Quality Manager shall participate in the daily production / quality review meeting and ensure that critical issues are immediately escalated.
1. WEEKLY RESPONSIBILITIES

Conduct weekly review of:
- Customer complaints
- Rejection Pareto
- Rework Pareto
- Machine-wise quality performance
- Operator / shift-wise rejection
- Supplier quality
- Audit findings
- CAPA status
- Process capability
- Quality manpower performance
- Training status
- Calibration status
- Quality-related cost of poor quality

1. MONTHLY RESPONSIBILITIES

Prepare and present a detailed Monthly Quality Review covering:
- Customer PPM
- Internal PPM / rejection
- Rework
- Scrap
- Customer complaints
- Supplier performance
- Process capability
- Audit findings
- Corrective action status
- Quality trends
- Major quality risks
- Improvement projects
- Cost of Poor Quality
- Training conducted
- Proposed improvement actions

The Quality Manager shall present clear data-based recommendations to Management.
1. COST OF QUALITY

The Quality Manager shall actively work toward reduction of the Cost of Poor Quality (COPQ).

This includes controlling

- Internal rejection
- Rework
- Scrap
- Sorting
- Customer returns
- Customer complaints
- Replacement cost
- Line stoppage impact
- Extra inspection
- Premium freight due to quality failures
- Repeated corrective-action expenses

Quality improvement shall not be limited to inspection; it must also reduce financial losses caused by poor quality.
1. CROSS-FUNCTIONAL COORDINATION

The Quality Manager shall work closely with:

Production

- Process control
- Rejection reduction




- Operator training
- Productivity vs quality
- Process discipline

Maintenance
- Machine condition
- Preventive maintenance
- Machine-related defects
- Sensor / PLC / hydraulic / electrical issues affecting quality

Tool Room
- Mould condition
- Flash-related issues
- Parting-line problems
- Cavity damage
- Dimensional issues
- Preventive mould maintenance

Stores
- Material identification
- FIFO / traceability
- Material segregation
- Non-conforming material control

Purchase
- Supplier quality
- Incoming material problems
- Supplier corrective actions

Dispatch
- Final quality clearance
- Packaging
- Quantity verification
- Traceability

1. DECISION-MAKING AUTHORITY

The Quality Manager shall have authority to:
- Stop production where a serious quality risk exists.
- Stop dispatch of suspect / non-conforming material.
- Place material on HOLD.
- Reject non-conforming material.
- Demand immediate containment action.
- Call for process investigation.
- Escalate serious quality issues to Management.
- Require corrective action from responsible departments.
- Recommend additional inspection / sorting when necessary.
- Recommend rejection of supplier material.
- Require re-validation after major process changes.

No production target shall override critical quality requirements.
1. RESPONSIBILITY FOR QUALITY DISCIPLINE

The Quality Manager is expected to maintain strong discipline regarding:
- Following approved work instructions
- Maintaining inspection frequency
- Recording actual inspection results
- Not falsifying records
- Not signing without inspection
- Not knowingly passing defective parts
- Not mixing rejected and accepted parts
- Immediate escalation of abnormalities
- Maintaining cleanliness of inspection areas
- Maintaining proper document control

Any deliberate suppression, alteration or falsification of quality records must be treated as a serious violation of company discipline.
1. REQUIRED TECHNICAL KNOWLEDGE

The candidate should possess solid practical knowledge of:

Plastic Injection Moulding

- Injection moulding process
- Machine parameters
- Moulding defects
- Insert moulding
- Process troubleshooting
- Material behaviour
- Resin-related defects

Quality Tools
- 7 QC Tools
- 5 Why
- Fishbone
- Pareto
- 8D
- SPC
- MSA
- FMEA
- Control Plan
- PPAP
- APQP
- CAPA
- Process Audit
- Product Audit

Measurement
- Vernier caliper
- Micrometer
- Height gauge
- Bore gauge
- Profile projector / optical measurement where applicable
- Gauges and fixtures
- Other product-specific inspection equipment

Automotive Quality
- Customer-specific requirements
- Traceability
- Special characteristics
- Product safety awareness
- Change control
- Customer complaint handling

1. PERFORMANCE EXPECTATIONS

The Quality Manager shall be evaluated primarily on:
- Customer complaint reduction
- Customer PPM performance
- Internal rejection reduction
- Rework and scrap reduction
- Repeat complaint elimination
- Effective CAPA implementation
- Audit performance
- Quality system compliance
- Supplier quality improvement
- Process capability improvement
- Quality team performance
- Traceability and documentation accuracy
- Training effectiveness
- Reduction in cost of poor quality
- Prevention of dispatch of non-conforming products

1. CRITICAL ACCOUNTABILITY

The Quality Manager shall be personally accountable for ensuring that: “No known defective, doubtful or non-conforming product is released to the customer without proper disposition and authorization.”

The Quality Manager shall also ensure that quality problems are not merely contained but are systematically investigated and permanently eliminated wherever reasonably possible.

1. JOB SUCCESS MEASURES

Success in this position will be demonstrated through:
- Reduction in customer complaints
- Reduction in internal rejection
- Reduction in rework and scrap
- Improved process stability
- Improved customer satisfaction
- Strong audit compliance
- Effective implementation of quality systems
- Improved supplier quality
- Better inspection discipline
- Zero unauthorized dispatch of non-conforming material
- Stronger quality awareness across the factory

1. GENERAL CONDITIONS

The Quality Manager is expected to:
- Maintain confidentiality of company and customer information.
- Follow all company policies and procedures.
- Maintain professional discipline.
- Follow safety and 5S requirements.
- Be available when urgent quality situations arise.
- Attend customer / supplier quality meetings when required.
- Support management during audits and customer visits.
- Maintain accurate and timely records.
- Continuously improve systems and processes.
- Demonstrate ownership rather than waiting for instructions for every issue.

FINAL RESPONSIBILITY STATEMENT The Quality Manager is the custodian of the organization's product and process quality. The person is expected to create a culture where defect prevention is given priority over defect detection, data is used for decision-making, problems are addressed at their root cause, and every department understands its responsibility toward delivering 100% conforming products, on time and to customer requirements.

Pay: ₹22,000.00 - ₹40,000.00 per month

Benefits

- Health insurance

Work Location: In person

📌 Quality Assurance Manager (Mysuru)
🏢 Engineering Plastics, Mysore
📍 Mysuru