Key Responsibilities

- Conduct new hire induction and process training programs.

- Deliver product, process, communication, and softskills training.

- Prepare training materials, presentations, assessments, and certification modules.

- Identify knowledge gaps and conduct refresher training sessions.

- Monitor trainee performance during training and nesting periods.

- Coordinate with Operations, Quality, and Management teamsto address

performance concerns.
- Maintain training records, attendance reports, and performance trackers.

- Ensure adherence to process guidelines, compliance requirements, and quality

standards.
- Support process transitions and implementation of new updates or SOP changes.

- Drive continuouslearning initiatives and employee development programs.

Required Skills:
- Excellent verbal and written communication skills.

- Solid presentation and facilitation abilities.

- Experience in training delivery within an International BPO environment.





- Good understanding of Quality, KPIs, and operational metrics.

- Proficiency in Microsoft Office tools, especially Excel and PowerPoint.

- Ability to engage and motivate learnersin a classroom or virtual environment.

Eligibility Criteria:
- Graduate in any discipline.

- 2–8 years of experience as a Process Trainer in an International BPO.

- Experience in Voice, Sales, Customer Support, or Customer Success processes

preferred.
- Exposure to US processes and nightshifts will be an added advantage.

Key Performance Indicators(KPIs):
- Training Throughput

- Certification Pass Percentage

- Trainee Productivity and Performance

- Training Effectiveness Score

- New Hire Retention

- Quality Scores and Process Adherence

- Speed to Proficiency

Pay: ₹600,000.00 - ₹850,000.00 per year

Work Location: In person

📌 Process Trainer (Sahibzada Ajit Singh Nagar)
🏢 Kaveri Services
📍 Sahibzada Ajit Singh Nagar