We are looking for enthusiastic and career-oriented Process Associates – AR Caller to join our US Healthcare Revenue Cycle Management (RCM) team. This role provides an excellent opportunity for fresh graduates to build a successful career in the Healthcare BPO and Revenue Cycle Management industry.
The selected candidates will be responsible for interacting with US insurance companies to follow up on outstanding medical claims, identify claim status, and support the reimbursement process.
No prior healthcare experience is required. Candidates with good communication skills and a willingness to learn are encouraged to apply.
KEY RESPONSIBILITIES
Accounts Receivable Follow-up
- Contact insurance companies via telephone to follow up on outstanding medical claims.
- Verify claim status and identify reasons for claim delays, denials, or underpayments.
- Document call outcomes accurately in the billing system.
- Work on assigned accounts and maintain productivity targets.
- Escalate complex issues to senior team members when required.
- Follow established workflows and client-specific guidelines.
Claims & Insurance Coordination
- Review claim details before contacting insurance representatives.
- Obtain updates on claim processing and reimbursement status.
- Follow up on denied, rejected, pending, or underpaid claims.
- Ensure accurate documentation of claim-related information.
- Support revenue recovery activities by maintaining regular follow-ups.
Quality & Compliance
- Maintain high levels of accuracy and quality in all work performed.
- Adhere to HIPAA and organizational compliance requirements.
- Follow client processes and standard operating procedures.
- Participate in quality audits, feedback sessions, and training programs.
Learning & Development
- Attend training sessions on US Healthcare, Medical Billing, and Revenue Cycle Management.
- Develop knowledge of insurance terminology, healthcare processes, and payer guidelines.
- Continuously improve communication, analytical, and process skills.
- Demonstrate willingness to learn and grow within the organization.
EDUCATIONAL QUALIFICATIONS
- Graduate in any discipline (Arts, Commerce, Science, Management, or related streams)
- Final-year results declared candidates may also apply
- Excellent verbal communication skills in English are preferred
DESIRED CANDIDATE PROFILE
- Fresher or up to 1 year of experience.
- Good spoken and written English communication skills.
- Comfortable speaking over the phone with international stakeholders.
- Basic computer proficiency and typing skills.
- Positive attitude and willingness to learn.
- Robust attention to detail and problem-solving skills.
- Ability to work in a target-oriented environment.
- Flexible to work in US shift timings.
KEY COMPETENCIES
- Communication Skills
- Customer Service Orientation
- Analytical Thinking
- Attention to Detail
- Learning Agility
- Time Management
- Team Collaboration
- Problem Solving
- Professionalism
- Adaptability
📌 Process Associate (Jaipur)
🏢 Knack RCM
📍 Jaipur
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