: PATIENT JOURNEY EXECUTIVE

Position Details

- Designation: Patient Journey Executive

- Department: Patient Experience / Operations

- Location: Clinic / MC / IMC / Hospital

- Reporting To: Care Coordinator

- Employment Type: Full time

Job Purpose To monitor and support the smooth movement of patients across the journey, ensuring timely service, proper follow-up, issue escalation, and continuity of care.

Key Responsibilities

- Monitor patient movement from registration and appointment through consultation, diagnostics, referral, hospital care, and follow-up.

- Track appointments, waiting time, pending services, referrals, investigations, medicine renewals, and missed appointments.

- Coordinate with care coordinators and facility teams to close pending patient journey activities and avoid service gaps.

- Monitor specialist referrals, hospital admissions/discharges, and post-discharge follow-ups at defined intervals.

- Review Command Centre alerts and escalate urgent, critical, or unresolved patient journey issues to the appropriate team.





- Track critical/abnormal diagnostic reports and ensure required patient contact and follow-up are completed.

- Monitor patient grievances and coordinate with the concerned team for timely resolution.

- Maintain patient journey worklists, trackers, and system records and ensure timely updating of status.

- Identify recurring journey gaps and provide feedback to Operations/Quality teams for corrective action.

- Prepare patient journey MIS and highlight pending cases, delays, escalations, and key trends to management.

- Support implementation of Patient Journey SOPs and improvement initiatives across centers.

Qualification & Experience

- Graduate in Healthcare Management, Life Sciences, Nursing, Pharmacy, or a relevant field.

- Relevant experience in healthcare operations, patient coordination, hospital, clinic, or diagnostics preferred.

Key Skills

- Patient Journey Management

- Follow-up & Case Tracking

- Healthcare Coordination

- Escalation Management

- Patient Experience

- Documentation & MIS

- Problem Solving

📌 Patient Journey Executive (Mumbai)
🏢 Lifenity Health
📍 Mumbai