The Patient Care Coordinator at Manipal Hospitals is responsible for ensuring a seamless patient experience from initial contact through the delivery of care. This role involves coordinating appointments, managing patient inquiries, and serving as a liaison between patients and healthcare providers. The coordinator will maintain patient records, assist with insurance verification, and ensure compliance with healthcare regulations.
The ideal candidate will exhibit strong communication skills, a compassionate demeanor, and a commitment to patient-centered care.
Key Responsibilities:
- Greet and assist patients upon arrival, ensuring a welcoming atmosphere.
- Coordinate and schedule patient appointments, including follow-ups and referrals.
- Act as a point of contact for patient inquiries, resolving issues and complaints efficiently.
- Maintain accurate patient records and documentation in accordance with HIPAA regulations.
- Verify patient insurance coverage and assist with pre-authorizations.
- Collaborate with healthcare professionals to ensure continuity of care.
- Educate patients about available services and procedures.
- Monitor patient flow to optimize clinic efficiency and reduce wait times.
- Participate in quality improvement initiatives to enhance patient satisfaction.
Skills and Tools Required:
- Excellent communication and interpersonal skills.
- Solid organizational and time management abilities.
- Proficient in Microsoft Office Suite and electronic health record (EHR) systems.
- Knowledge of medical terminology and insurance processes.
- Ability to handle sensitive information with confidentiality and integrity.
- Compassionate, patient-focused approach with strong problem-solving skills.
- Familiarity with healthcare regulations and compliance standards.
- Ability to work collaboratively in a team-oriented environment.
- Previous experience in a healthcare or administrative role is preferred.
- Bilingual skills may be an advantage, depending on the community served.
This position is critical to enhancing the overall patient experience at Manipal Hospitals, ensuring that patients receive the highest quality of care in a supportive and efficient manner.